Teller Connect Representative Onsite; AK,AZ,WY

Overview

MSB - Converse Ave Cheyenne Branch, 3485 Converse Avenue, Cheyenne, Wyoming, United States of America
• MSB - Mesa, 5000 East Mcdowell Road, Mesa, Arizona, United States of America
• MSB - Denali Financial Center, 440 East 36th Avenue, Anchorage, Alaska, United States of America

Job Description:

Posted Thursday, January 22, 2026 at 8:00 AM

We embrace passionate Team Members who consistently display our values:
United, Informative, Approachable, Caring and Transparent. We are united in our collective effort to achieve member goals and proactively provide solutions tailored to individual Member needs. We are committed to ensuring that each Member receives a positive service experience and trusted financial advice. Join the Nuvision Team today! Let us be part of your career journey!

Sign-on bonus available for eligible external applicants. Contact us today to learn more.

• Teller Functions:
  Assumes responsibility for the efficient, effective, and accurate performance of teller functions to be processed using the LTC.
• Receives member deposits, loan payments, disburses withdrawals, processes account transfers, verifies transactions, and resolves discrepancies promptly.
• Balances daily transactions and verifies cash totals.
• Investigates and resolves out-of-balance conditions.
• Member Service Functions:
  Assumes responsibility for the effective and professional performance of member service functions.
• Presents and explains Credit Union services and products to members, assists in meeting their financial needs, and orders checks.
• Answers questions and solves problems for members by listening, collecting data, securing answers, and reporting results to the inquiring party.
• Performs file maintenance and account changes, and resets access for Homebanking and ABIL.
• Restricts electronic account access as deemed necessary to prevent potential financial losses to the Credit Union or to the member.
• Resolves member issues or complaints through knowledge of credit union products, processes and procedures and/or conducting the necessary research to address member needs.
• Empowered to make decisions exercising good judgment and balance the best interest of the member and the organizational objectives of the credit union.
• Takes complete ownership of every interaction whether it requires a call back or extended research.
• Completes compliance, training, and all other training offered to LTC Representative.
• Seeks ways to streamline work processes and continuously improve the Credit Union.
• Represents the Credit Union in a positive and professional manner.
• Other related duties as assigned.
• Maintains member and other sensitive information with confidentiality.
• Treats all coworkers and members with respect.

• 1 year of Banking experience either as a teller or a call center service representative.
• Knowledge of BSA, Regulation CC, D, E and all other pertinent regulations.
• Comprehensive knowledge of all deposit account products and services.
• Working knowledge of all applicable Federal, State and NCUA regulations.
• Exceptional customer service skills, including tact and diplomacy, plus a desire to accommodate the needs of others. Exhibits an inherent ease with others.
• Ability to respond to member prompts and offer financial products and services tailored to meet member needs. Ability to influence others when offering products and services.
• Professional and courteous verbal and written communication skills. Ability to remain calm when helping difficult or irate members.
• Willingness to take initiative to achieve team goals and model a good work ethic for others.
• Proficiency in standard business software and ability to acquire working knowledge of the Credit Union’s operating system.
• Proficient data entry, math skills, and attention to detail.
• Ability to become a subject matter expert in remote delivery channels and discuss these channels with members.
• Demonstrated ability to use good judgment and discretion with confidential member information.
• Ability to handle fluctuating work demands and thrive in a fast-paced environment with strong time management.
• Willingness to keep workspace/branch organized and tidy.