Customer Service Representative

Position Summary

At Western State Bank, "what" you know is important, but not as important as how you relate to teammates and customers. Our environment is based on respect, curiosity, creativity, individual empowerment, the ability to listen effectively, and communicate openly. We believe in continual learning, bias toward action, keeping commitments, and doing our absolute best every day. The Customer Service Representative (CSR) serves as the "face of the bank" by providing a superior customer experience to our bank customers in Western's day‑to‑day business.

The role is responsible for delivering a positive and impactful impression through an exceptional, accurate, and efficient customer experience, and for providing customers solution‑based business development and referrals within the bank in accordance with our vision, core values, and team guidelines.

• Handle customer transactions in person, via phone, email, or online with accuracy, professionalism, and efficiency.
• Refer customers to other departments by recognizing opportunities to cross‑sell and matching customer needs with corresponding solutions.
• Perform standard and miscellaneous CSR tasks, such as daily balance draws, completing required compliance trainings, ordering supplies, and assisting with internal projects.
• Other duties and responsibilities as needed or assigned.

High School Diploma or GED preferred. Previous cash handling experience preferred.

We are interested in every qualified candidate who is eligible to work in the United States. However, we do not provide sponsorship for visa status. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

This is a full‑time position with benefits.

Western State Bank is an EEO and affirmative action employer. Member FDIC.

Customer Service Representative
• Mesa, AZ, United States