Business Office Specialist Lead

** Posting Date
** 01/16/26
** Final date to receive applications
** 01/21/26
** Pay Range
** Anticipated Hiring Range: $21.25 - $27.13 hourly  Full Pay Range: $21.25 - $33.00 hourly     Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. This position is eligible for overtime compensation for all hours worked over 40 in the designated workweek.
** Job Type
** Unclassified
* * Department
* * Animal Care and Control
** About the Position
** As a Business Office Lead, you will interact with customers throughout your day and assist them with the variety of services we offer at Animal Care & Control, including stray animal intakes, lost and found animals, licensing animals, and releasing animals back to their owners. This position will also offer support to staff, assist the Business Office Supervisor with tasks, and look for ways to enhance our customer experience.

This position requires the employee in office/field or customer facing for all hours worked.

Don't miss out on this opportunity to support our shelter! Apply today!
** About the Department
** Maricopa County Animal Care & Control employees are committed to animal welfare and strengthening the human-animal bond in our community, and we are always looking to add talented individuals to our team, at one of our Care Centers. As one of the nation’s largest open-admission shelters, we work with our community to serve the animals and people of Maricopa County.

Our adoptions, shelter, clinic, and animal services officer teams learn firsthand about proper care of homeless and stray animals and work hard to help find them new homes.
** Proud to Offer
*** Work with a greater purpose
* Tuition reimbursement
* Exceptional work-life balance
* Opportunities for growth and development within Maricopa County
* Low-cost, high-value healthcare for you and your qualifying dependents
* Child care benefits, including access to our on-site center , dedicated to serving Maricopa County families exclusively
* Paid vacation, sick time, and parental leave
* Extensive wellness program, including healthcare premium discounts
* Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12% monthly contribution rate and includes a 100% employer match on Day 1
* Learn more at
** We Require
*** Three years of experience performing administrative or clerical duties, including direct customer service and cash handling
* High School diploma or GED
** Other Requirements
*** Candidates must be flexible and able to work weekends and holidays
* Must complete Animal Handling (Green Level) training within 90 days of start
** We Also Value
*** Experience in an Animal Care and Control type environment
* Bilingual skills in English/Spanish
* Lead experience
** Job Contributions
*** Administers direction, guidance, and timely coaching for Business Office Specialists in the performance of their duties and attendance, ensuring daily tasks are completed efficiently and accurately
* Demonstrates excellent verbal and written skills, including clear and effective communication with others (staff, public, volunteers) that is professional, respectful, positive, and educational. Holds the team to the same standards
* Helps customers with a variety of transactions, including animal intake, lost pet services, dog licensing, pet resource referrals, including MCACC diversion services, and general inquiries (in person and online)
* Facilitates the day-to-day operations of the Business Office, including supply needs, scheduling, accurate data entry, and opening and closing duties
* Assists in the development and delivery of training to new employees. Provides routine audits of teamwork and retraining as necessary
* Conducts research utilizing multiple tools and communication platforms to reunite lost animals with their owners. Keeps animal records up to date with findings
* Conducts financial transactions by collecting fees from customers and balancing a cash drawer daily
* Runs daily reports including but not limited to cash balancing, jurisdictions, kennel verification, kennel inventory,…