Training Specialist

Position: TRAINING SPECIALIST
Description

GLS Group is one of the largest parcel services providers in Europe, with a strong local presence in almost all countries across the continent. It also operates through wholly owned subsidiaries in Canada and on the USA's West Coast within one GLS network. This allows GLS to seamlessly connect its customers and communities with millions of parcels and stories every day.

GLS' network connects its markets with high velocity and flexibility to respond to their fast-changing and dynamic nature. The company provides high quality service tailored to its customers' needs across more than 50 countries. The GLS network consists of over 120 hubs and more than 1,600 depots, supported by more than 36,700 vans, light vehicles and walkers, and 6,400 trucks.

This offers network resilience, superior flexibility, and extended reach. In 2024/25, GLS generated record revenues of 5.9 billion euros and delivered 926 million parcels across the markets. For more information, visit

Requirements

PRIMARY FUNCTION:

GLS US is seeking a full-time Training Specialist to support the development and delivery of training programs across the organization. This role will primarily focus on Sales-related training initiatives, ensuring our sales teams are equipped with the knowledge, tools, and skills needed to drive performance and revenue growth.

In addition, this position will provide training support across other functional areas as needed, including Customer Experience (CX) and operational teams.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

* Design, develop, and deliver engaging sales training programs (new hires, product knowledge, systems training, sales techniques, and continuous development).

* Partner with Sales Leadership to identify skill gaps and training needs aligned with business objectives.

* Facilitate virtual and in-person training sessions across multiple locations.

* Create and maintain training materials, presentations, job aids, and e-learning content.

* Measure training effectiveness through assessments, feedback, and performance metrics.

* Support cross-functional training initiatives for departments such as Customer Experience (CX) and Operations as needed.

* Maintain training documentation and ensure materials remain current and aligned with company processes.

* Contribute to continuous improvement of training programs and learning strategies.

* May be required to perform tasks beyond those explicitly listed in this role.

FUNCTIONAL REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

* Bachelor's degree in Business, Communications, Education, or related field preferred.

* 3+ years of experience in Sales training, Learning & Development, or Sales enablement.

* Strong understanding of sales processes, performance metrics, and customer engagement strategies.

* Experience facilitating training sessions in both virtual and in-person environments.

* Excellent presentation, communication, and interpersonal skills.

* Strong organizational skills with the ability to manage multiple projects simultaneously.

* Ability to collaborate effectively across departments and levels of leadership.

ADDITIONAL REQUIREMENTS:

Ability to work 40 hours per week or more if required

Ability to lift and/or carry up to 20 lbs. unassisted

May require repetitive use of arms, hands, and fingers

May require prolonged periods of sitting and/or driving throughout the workday

Willing to travel to various job sites and other locations

Valid driver's license and proof of insurability required when job duties require use of motor vehicle

Requires exercising discretion in the decision-making process and maintaining strict confidentiality concerning the vendor, employee and company proprietary related information

EEO STATEMENT:

General Logistics Systems US is an Equal Employment Opportunity (EEO) employer and is committed to a diverse workforce. We welcome all qualified applicants to apply to GLS, and we strive to select the best qualified applicant for each position in our organization. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

GLS complies with all laws and regulations relating to employment discrimination and is always committed to doing what's right.