Account Manager

Live events are fun.

Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family-and they drive real business impact.

Companies spend more than $600 billion each year on client entertainment. Ticket Manager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality-while maintaining compliance, control, and visibility across the organization.

Built at the intersection of live events, technology, and enterprise operations, Ticket Manager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences.

Ticket Manager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR.

We're also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, Houston Texans, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers.

Why Work at Ticket Manager

At Ticket Manager, you'll help build technology that brings people together through live experiences-while solving complex, real-world problems for the world's best companies. We're a fast-growing, profitable company that values ownership, collaboration, and excellence, and we're building a team that's passionate about making work impactful and fun.

If you're excited about live events, cutting-edge technology, and doing work that truly matters, you'll feel right at home here.

The Role

The Account Manager (AM) supports our Revenue team on assigned accounts to promote high levels of customer engagement, satisfaction, and product renewal

The Account Manager serves as the strategic partner for Customer Admins and Key Users, ensuring optimal setup, adoption, and ongoing success with Ticket Manager. AMs are responsible for managing customer relationships, supporting system operations, and collaborating cross-functionally to drive value and resolve issues. This role requires strong communication, organization, and problem-solving skills, with a focus on proactive engagement and continuous improvement within existing accounts.

Responsibilities:

• Partner with Implementation Project Managers to ensure smooth account launches by coordinating meetings, collecting required materials for successful launch
• Host monthly Zoom calls and ongoing onboarding/refresher sessions to drive adoption and reduce support needs.
• Analyze customer engagement and conduct proactive outreach to increase usage and reduce unnecessary support tickets.
• Monitor account health, activity, and best-practice adherence
• Contribute to documentation, best-practice guides, and self-service resources.
• Build and maintain strong relationships with super users; conduct proactive check-ins and light social touches to strengthen engagement and retention.
• Attend major events and conduct customer visits twice per year for large enterprise customers.
• Identify upgrade opportunities or customer needs and hand them off to the revenue team.
• Responsible for managing renewals for a subset of account portfolios.

Desired

Skills and Experience:

• Bachelor's Degree Required
• 3-5+ years of experience in Account Management or similar client-facing role in a SaaS or technology company
  • Previous customer service and/or customer success experience preferred
  • Sports, entertainment, and hospitality experience preferred
• Strong interpersonal skills: negotiating, influencing, and dealing effectively with people
• Excellent communication and organizational skills with the ability to manage multiple projects simultaneously
• Proven presentation and executive meeting planning
• Self-motivated person who can take directions and exceed expectations
• High personal integrity, ethics, and credibility
• Expertise with standard corporate software including JIRA, CRM, etc.
• Ability to work in a fast-paced environment while on-site with clients

Ticket Manager Highlights:

• Location:
  
  Mesa, AZ
• Compensation: $55,000-$75,000 & Bonus Eligibility
• Reports to:
  
  General Manager, Arizona
• Work Expectations:
  Role is In-Office, Monday-Friday
• Retirement: 401(k) & Company Match
• Health Benefits:
  
  Medical, Dental, Vision & Chiropractic
• Time Off:
  Unlimited PTO
• Interview Process:
  Multistage interview process with senior leaders across Ticket Manager to ensure strong alignment on role scope and expectations.
• Events:
  Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering
• Perks:
  Fun, collaborative, in-office culture at our HQ with catered lunches and big company perks with the autonomy of a high-growth…