Impounds Specialist

Impounds Specialist page is loaded## Impounds Specialist locations:
7457 E Hampton Ave Mesa, AZ 85209time type:
Full time posted on:
Posted Todayjob requisition :
R14395
** What’s Under the Hood
** Drive Time Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for Drive Time and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.
** Responsibilities of the Job (Or Better Known as, Your Next Destination)
** This position involves all aspects of the impounds process to arrive at a decision to determine the customer has obtained the vehicle from impound, secure the unit from an impound/repair facility, or abandon the vehicle due to negative returns otiations in this role with the impound/repair facilities is integral to the business to ensure securing the highest value of the vehicle when sold at auction to optimize profitability.
* Conduct phone and/or email conversations directly with impound facilities to gather necessary impound information and negotiate impounds fees when applicable
* Determine whether we should secure or abandon vehicle interested based on defined business criteria (vehicle condition, fees, and profitability)
* Complete legally required, state-specific impound packets to secure vehicles from impound yards
* Consistently collaborate with recovery agents and/or impound facilities to efficiently recovery assets upon assignment
* Document information about location of vehicles, reason for impound, and total fees owed to secure vehicles
* Negotiate with the impound facilities on the fees owed to ensure we can secure as many impounded units as possible
* Assign collateral for recovery, utilizing an approved vendor and ensuring customer account is documented accordingly
* When necessary, collaborate with recovery agents and/or impound facilities to resolve issues with vehicle recovery attempts
* Document and route accounts to abandon queues if the vehicle was determined not to be worth repossession
* Conduct follow up conversations with impound facilities over abandoned vehicle to confirm vehicle location and/or renegotiate on fees
* Assist other departments with inquires related to the impounds process
* Complete tasks on assigned accounts in a timely manner to avoid lien losses and adhere to SLA’s
* Ensure all types of impound notices received are properly documented in all systems
* Ensure all impounded accounts are properly routed to collection queues
* Utilize approved databases, tools, and internet searches to confirm vehicle impound status
* Assist impound coordinators with the input and tracking of impound notices
* Other duties as assigned
** Knowledge,

Skills and Abilities

(The Good Stuff)
*** Clear, concise and professional written and oral communications and interpersonal skills
* Strong time management and organizational skills, and ability to maintain a consistent and positive demeanor in a fast-paced work environment
* Strong negotiation and conflict management skills
* Research state specific statutes based on impound scenario
* Ability to prioritize and multi-task to ensure the achievement of assigned performance objectives.
* Ability to effectively apply professional acumen and communication skills to favorably resolve issues escalated from internal and external customers.
* Ability to drive departmental compliance with FDCPA requirements
* Knowledge of collection policies/procedures including skip tracing and the Fair Debt Collection Practices Act (FDCPA), and local state repossession law
* Self-motivated with strong decision-making capabilities; ability to be a self-starter
* Ability to work in an accurate, detail-oriented, and highly productive manner
** Requirements (a.k.a. What You Need to Get the Job Done)
*** High School Diploma, GED, or equivalent certification
* Experience with Microsoft Office such as Excel, Outlook and Word
* 3+ years of experience in loss mitigation and/or collections; financial services, insurance or claims…