RV Warranty Manager Trainee east valley

RV Warranty Manager Trainee

Location: Mesa, AZ Employment Type: Full-Time Salary Range: $50,000 - $60,000 DOE including bonuses, health benefits, 401(k) match

We're a fast-growing RV dealership and service network in the Southwest, focused on luxury motorhomes, fifth-wheels, and travel trailers. With locations across Arizona and expansion plans ahead, we deliver exceptional customer experiences and reliable warranty support to keep RVers adventuring worry-free. This trainee role is your launchpad into a rewarding career in RV warranty operations—perfect for someone eager to learn the industry from the ground up.

As an RV Warranty Manager Trainee
, you'll work closely with our experienced team to learn the full warranty process: from claim intake and documentation to submission, follow-up, and resolution. This structured training program (6-18 months) prepares you to step into a Warranty Manager role, with hands‑on experience in RV systems, manufacturer relations, and customer service. No prior RV warranty experience required—we provide comprehensive training, including RVIA courses and shadowing.

• Assist in reviewing and processing warranty claims:
  Gather photos, repair orders, and documentation from service techs and customers.
• Learn to verify coverage under manufacturer warranties (e.g., Forest River, Jayco, Thor, Lippert, Cummins) and extended plans.
• Support claim submissions to manufacturers and vendors via online portals; track status and follow up on approvals/reimbursements.
• Help maintain accurate records in warranty software (e.g., IDS) and prepare basic reports on claim trends.
• Shadow customer interactions:
  Handle basic inquiries about warranty coverage, lemon law basics, and repair status.
• Participate in team audits of repair invoices for compliance and accuracy.
• Attend manufacturer training sessions and RV‑specific courses (paid by company).
• Contribute to process improvements as you gain knowledge, aiming for faster resolutions and higher approval rates.

• High school diploma or equivalent;
  Associate's degree in business, automotive tech, or related field preferred.
• Strong attention to detail, organizational skills, and eagerness to learn in a fast‑paced environment.
• Basic proficiency with Microsoft Office/Google Workspace (Excel/Sheets for tracking & reporting).
• Excellent communication skills—professional phone/email etiquette and customer‑focused mindset.
• Clean driver's license; willingness to inspect RVs occasionally at our Phoenix‑area service centers (minimal travel).
• Ability to thrive in a shop/service setting with occasional outdoor work.

• Any experience in automotive/RV service, customer service, claims processing, or administrative roles.
• Familiarity with RV components (plumbing, electrical, appliances, slides) or interest in learning.

• Paid Training & Certification: Company-sponsored RVIA Warranty Administrator courses, manufacturer webinars, and on‑the‑job mentoring.
• Clear Growth Path: Successful trainees advance to Warranty Administrator/Manager within 1‑2 years, with salary increases.
• Great Perks: Performance bonuses, employee RV discounts on parts/service, potential demo unit access, flexible schedule (no regular nights/weekends).
• Team & Culture: Work in a supportive, air‑conditioned environment with room to grow as we open new locations in 2026.