Ponderosa Mesa - PM Receptionist

Join to apply for the Ponderosa Mesa - Full-Time PM Receptionist role at Sonoran Roots
.

Do you want to grow your roots in the Cannabis industry? Are you a fan of Ponderosa Dispensary? Do you have a Facility Agent License? Apply to join the Ponderosa team in bringing a full‑spectrum retail experience to Arizona patients and customers!

Sonoran Roots is looking for a highly motivated and reliable individual to join our team as a Full‑Time Receptionist.

Sonoran Roots is a vertically integrated, craft cannabis company headquartered in Tempe, Arizona. As an independent and locally owned company founded by Arizona natives, Sonoran Roots maintains a focus on producing high quality, clean, and compliant cannabis products for its customers. The company owns and operates three cultivation facilities (Mesa & Tempe), a state‑of‑the‑art extraction lab (Tempe), and well‑established retail dispensaries (Glendale, Chandler, Flagstaff, Tucson, Phoenix, Tempe‑Mesa, Mesa & Queen Creek).

Our family of brands is well known for quality in the Arizona market and includes Sonoran Roots Cannabis, Charlie’s Prerolls, Canamo Concentrates, and Ponderosa Dispensaries.

Sonoran Roots recently won back‑to‑back awards, placing again in the Cannabis Business Times 2024 Best Cannabis Companies To Work For | Cultivation
, proving our company really is the best Cannabis company to work for in Arizona.

• Cannabis Business Times 2024 Best Cannabis Companies To Work For | Cultivation
• "Best Cannabis Vape" – Canamo – in the Best of Phoenix Readers' Choice 2024
• "Best Dispensary for Service" – Ponderosa – in the Best of Phoenix Readers' Choice 2024
• "Best Flower Brand" – Sonoran Roots – in the Best of Phoenix Readers' Choice 2024

Provide the most consistent, high‑quality products and services to the patients, customers, and dispensaries of Arizona, while making a lasting, positive impact on employees and the community.

• R:
  Respect – Treat people with appreciation and dignity
• O:
  Open‑Mindedness – Be willing to listen to other ideas and consider alternative solutions
• O:
  Opportunity – look at any obstacle as the means to creating possibility
• T:
  Teamwork – the whole is greater than the sum of the parts
• S:
  Sincerity – take pride in your work and be mindful in how your actions impact others

The Full‑Time Receptionist is the first impression of Ponderosa and must be an ambassador for Ponderosa customer service standards and company culture. Dispensary Receptionists welcome visitors and patients by warmly greeting them, in person or on the telephone; check the patient’s state allowance with Arizona Department of Health Services Verification System, and answer or direct inquiries through proper channels when needed.

The Receptionist will also support the leadership team and bud tenders with data‑entry tasks such as updating available products and menus.

• Greet and welcome visitors and patients warmly, whether in person or over the phone.
• Verify patient eligibility using the Arizona Department of Health Services Verification System.
• Direct and check‑in customers following State compliance and Point of Sale System procedures.
• Handle inquiries or direct them to the appropriate channels as necessary.
• Monitor the lobby and waiting room to maintain a safe, clean, and professional environment.
• Receive and distribute all incoming deliveries to the designated locations.
• Maintain an organized workspace and pay attention to details.
• Update and manage current product menus and listings.
• Ensure compliance with the management of patient records and materials containing personally identifiable information.
• Perform additional duties as assigned by management.

• 1+ years of retail experience, preferably in a cannabis dispensary or related industry.
• Provide welcoming greetings to all customers entering the lobby, addressing their needs by answering questions and guiding them to appropriate areas.
• Attention to detail and ability and willingness to follow instructions.
• Capable of sitting for extended periods.
• Maintain reliable attendance.
• Quick…