Operational Excellence Manager - South

A quick look at the role

The Operational Excellence Manager – Transfer Stations is responsible for driving operational and process improvement initiatives to increase efficiency, reduce costs, and enhance customer satisfaction, while supporting the implementation of strategy and best practices across Biffa’s Industrial & Commercial depots across the South. This role requires regular travel and occasional overnight stays.

• Align operational excellence initiatives with the overall business strategy and goals.
• Standardise operating procedures across all I&C depots.
• Develop and ensure delivery training on new processes and identifying improvement opportunities.
• Oversee audits and assessments to ensure compliance, identifying gaps and opportunities and overseeing improvement plans.
• Ensure targeted support is in place for underperforming depots while driving continuous improvement.
• Monitor and adjust the effectiveness of new initiatives and processes.
• Establish performance metrics and dashboards for operational monitoring.
• Facilitate change management and ensure compliance with regulations and standards.

• Qualified and Experienced Leader: Holds a degree or equivalent qualifications with proven line management experience and a track record of driving continuous business improvement.
• Strategic and Results-Oriented: Demonstrable success in implementing growth and improvement strategies to maximize efficiency and productivity, supported by strong analytical and data skills.
• Effective Communicator and Manager: An accomplished presenter with excellent people management abilities, fostering high-performance teams and maintaining professional standards.
• Knowledgeable and Resilient Professional: Deep understanding of logistical, environmental and H&S legislation, highly motivated, resilient, and committed to delivering excellence.
• Industry Expertise: Must have waste management experience and hold a valid Level 4 COTC (Certificate of Technical Competence) in Waste Management.

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,000+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull.

We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you’ll find us championing diversity and equality at every turn.