Carpenter​/Multi Operative

As a Carpenter Multi you will cover most aspects of property maintenance, this will involve carrying out repairs and maintenance to Social Housing properties, ensuring all work is undertaken to a high standard with the minimum of supervision.

The Carpenter Multi takes ownership of work, aiming for 'First time Fix' on all jobs, operating within the company Health and Safety guidelines, and remaining within budget and time parameters.

42.5

Permanent

6 Months

1 Month

TCH Repairs is our in-house Direct Labour Organisation (DLO), working alongside Town & Country Housing to deliver responsive, high-quality maintenance and repair services to our residents. Their skilled team ensures our homes are safe, well-maintained, and meet the standards our customers deserve. By keeping repairs in-house, we’re able to provide a more personal, efficient, and accountable service.

We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years, we’ve invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area, all working together to build thriving communities and deliver excellent customer service.

I have worked at TCHR for 4.5 years now, I joined the company as multi trade and was lucky enough to have the opportunity to progress within TCHR to a supervisor which I have now been doing for about 18 months. I have over 40 years’ experience in the building industry and used to run my own company for about 14 years.

I have a great team who I look after, and I really enjoy working with everyone here.

Peter Solley - Repairs Supervisor

• Completing reactive maintenance work and replacements as per the specification, working in a timely and productive manner.
• Advising Supervisor in a timely manner when other trades are required
• Working in partnership with other operatives to complete projects.
• Recording and submitting accurate data using relevant business systems electronic devices
• Affording excellent customer service to client representatives
• Arranging purchase of materials required to deliver the works in a planned and efficient manner
• Comply with safeguarding policy and H&S standards at all times
• Operating within the company’s occupational road risk policies and procedures

• To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible.
• Recognise, respect, and promote the different roles and diversity of individuals.
• To actively contribute towards the key performance indicators and professional standards.
• Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.
• To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.
• To participate in training, attend other meetings, and staff events as required.
• Be an effective member of your team, presenting a positive impression of your section and the Group.
• Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements.
• Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately.
• Maintain awareness of budget requirements and value for money while delivering your role.
• Consider and highlight any risk to the organisation or individuals whilst delivering your role.
• Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly.