Clinic Co-Ordinator; Endoscopy Unit

Role Summary

An exciting opportunity has arisen to work within the Cwm Taf Morgannwg (CTM) Health Board within the NHS. This is a full‑time position based at the Prince Charles Hospital in Merthyr Tydfil.

The post holder will work as a Clinic Co‑Ordinator within the Endoscopy Unit, working in a multi‑disciplinary team and ensuring the right patients attend their correct clinic.

This is a great opportunity to contribute to the smooth running of operations within the NHS, and making sure patients receive the best possible care.

• 2 full‑time vacancies
• Welsh language desirable (level 3 speaking & listening, CEFR B2+)

• Day‑to‑day co‑ordination of all Endoscopy appointments and outpatient clinics.
• Preparation of all case notes in accordance with departmental policy.
• Provision of a high quality reception service for patients, families, carers and visitors.
• Management of the partial booking wizard and support of the Manager and junior staff.
• Cover reception duties on a rotational basis.
• Maintain the partial booking invitation wizard in line with departmental procedures.
• Co‑ordinate all appointments in a timely manner.
• Track, locate, file and retrieve case notes.
• Prepare and provide case notes for clinics.
• Input and extract data from the Health Board's Myrddin CIS system (and other systems as required).
• File documentation accurately and promptly.
• Postpone and reschedule follow‑up appointments and monitor cancelled and reduced follow‑up patient clinics.

• Experience in a clinical or administrative role within a hospital setting.
• Strong organisational and communication skills.
• Proficient in computer applications, particularly clinical information systems.
• Desirable: conversational Welsh (level 3 speaking & listening).

• Leading pension scheme.
• Generous leave and flexible work arrangements.
• Career growth and ongoing learning & development opportunities.
• Values that guide us:
  We listen, learn, and improve. We treat everyone with respect. We work together as one team.

CTM University Health Board, part of NHS Wales, serves 450,000 people across Bridgend, Merthyr Tydfil and Rhondda Cynon Taf. With nearly 13,500 staff, CTM is one of Wales' largest employers.