Clinic Co-Ordinator; Endoscopy Unit

Overview

An exciting opportunity has arisen to work within the Cwm Taf Morgannwg (CTM) Health Board within the NHS. This is a full-time position based at the Prince Charles Hospital in Merthyr Tydfil. The post holder will work as a Clinic Co-Ordinator within the Endoscopy Unit, working in a multi-disciplinary team and ensuring the right patients attend their correct clinic. This is a great opportunity to contribute to the smooth running of operations within the NHS, and making sure patients receive the best possible care.

• To be responsible for the day to day co-ordination of all Endoscopy appointments and Outpatient Clinics within the Endoscopy Unit working as part of a multi-disciplinary team, ensuring the right patient attends the right clinic, on the right day at the right time.
• In addition to have responsibility for the preparation of all case notes adhering to departmental policy and the provision of a high quality reception service for all patients, their families, carers and any other visitors to the department.
• To be responsible for the management of the partial booking wizard and to assist and support the Manager and junior staff within the department, also providing cover for reception on a rotational basis.
• To maintain the partial booking invitation wizard in line with departmental procedures.
• To co-ordinate all appointments in a timely manner.
• To track, locate, file and retrieve case notes.
• To prepare and provide case notes for clinics.
• To input and extract data from the Health Board's Myrddin CIS System (and other systems related to Endoscopy as required to meet the needs of the service).
• To file documentation in an accurate and timely manner.
• To postpone and reschedule follow-up appointments and monitor cancelled and reduced follow-up patient clinics.
• Provide a high quality reception service for all patients.

We are committed to fostering a diverse and inclusive workforce and welcome applications from individuals within protected groups as outlined in the Equality Act 2010. This includes, but is not limited to, age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity, and marriage and civil partnership. We also warmly welcome applications from members of the Armed Forces community.

Applicants who are not UK or Republic of Ireland nationals will require sponsorship to obtain either a Health and Care Visa or a Skilled Worker Visa unless they already hold permission to work via another route. Prospective applicants should self-assess their eligibility for sponsorship by visiting the UK Government's Work in the UK guidance. For eligible candidates, the Health and Care Visa offers reduced application costs and exempts payment of the annual Immigration Health Surcharge.

Please ensure you check your email regularly, as all recruitment correspondence will be sent to the email address provided on your application form. Applications are welcome in either Welsh or English, with no preference given to the language used. We reserve the right to close a vacancy early or withdraw an advertisement to accommodate the redeployment of internal staff into suitable roles.

All posts are subject to relevant checks, including a Disclosure and Barring Service check and, where required, Professional Registration verification. We are proud to be a Living Wage Employer.

Located in the heart of South Wales, we're central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together. At CTM, you'll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we're creating a space where everyone can thrive.

Discover more about working with us here:
Cwm Taf Morgannwg University Health Board - Join CTM Home - Cwm Taf Morgannwg University Health Board, Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region,…