Retail Associate Manager MERRITT | E Merritt Cswy

Join to apply for the Retail Associate Manager MERRITT ISLAND | E Merritt Island Cswy role at Arch Telecom

We’re a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer’s demand. Do you think you have what it takes to be an Archer? If so, keep reading!

Arch Telecom’s Retail Associate Managers (RAM) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values. Our RAMs are brand ambassadors, they create energy and excitement around our products and services. They thrive in a fast‑paced, fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships.

They continuously work to build expertise in uncovering our customers’ needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where you will be expected to work with your team to build required skills as well as assist the Retail Store Manager in all operational duties.

• Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in store.
• Explore individual needs and provide hands‑on demonstrations of the latest and greatest technology in store.
• Side‑by‑side selling to find personalized solutions beyond the bare‑bones device and service plan that keep our customers connected to the people and lifestyle they love.
• Guide customers through their purchasing experience with thoughtful questions and informative answers.
• Assist the Retail Store Manager with daily operations and coaching.

• Demonstrate high‑speed LTE coverage in customers’ neighborhoods.
• Explain how plans and services allow customers to live unlimited, stay connected, and go further.
• Review and troubleshoot device and account issues as part of redefining wireless service.

Complete training on in‑store experience, new skills and processes, knowledge of systems and reference resources.

• Collectively own the customer experience and resolve issues, creating a seamless environment.
• Identify and handoff small business leads.
• Develop strong peer relationships and hold one another accountable for the company’s success.
• Maintain a positive, high‑energy workplace while providing first‑class customer service.

• Leadership ability.
• Competitive drive and confidence to succeed in a fast‑paced sales environment.
• Willingness to lead the team, share best practices, and resolve customer issues.
• Effective operational, financial, and performance management.
• Excellent communication skills with team and customers.
• Prior wireless sales experience.

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Bonus earnings.
• Automatic raises when reaching attainable milestones.
• Career advancement opportunities.
• Culture of care & excellence.
• Health benefits for full‑time employees.

• At least 18 years of age.
• High school diploma or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 lbs.
• Reliable transportation.
• Full‑time (40 hours per week).

Apply now:

Inquiries:

• Entry level

• Full‑time

• Sales and Business Development
• Retail

Diversity & Inclusion is a foundational principle of Arch Telecom. We embrace a diverse workforce to better reflect the communities we serve, providing a superior customer and employee experience. We welcome everyone to our team. YOU BE YOU!