Guest Operations Manager, Kennedy Space Center

The opportunity

Delaware North Parks and Resorts is seeking a Guest Operations Manager to join our team at the Kennedy Space Center Visitor Complex in Merritt Island, Florida.

In this role, you will oversee guest-facing operations including the visitor center, special events, and theme park activities. Responsibilities include welcoming guests, managing rides and attractions, and ensuring efficient operational flow. The ideal candidate will demonstrate exceptional guest service skills and strong problem‑solving abilities to thrive in this fast‑paced environment.

Minimum – Anticipated Maximum Base Salary: $56,900 - $76,800 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range.

Information on our comprehensive benefits package can be found at

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

• Oversee day to day operations assigned in various areas including the visitor complex and tour stops
• Complete all necessary reports and forms for summary of daily activities
• Work closely with scheduling department on daily basis to ensure proper staffing
• Establish contact with government subcontract agencies to obtain restrictions for road blocks
• Work closely with the union to ensure the collective bargaining agreement is met with compliance

• Associate degree or equivalent experience required
• Minimum of 2 years experience in a management role in guest operations management or hospitality management
• Experience managing hours and timekeeping
• Computer experience with word and excel mandatory

• Frequent standing, walking, lifting, and bending
• Occasional exposure to varying temperatures and conditions

Days
Evenings
Holidays
Weekends

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.