Sales Support Associate III

Coach, founded in 1941, is a global fashion house that is part of the Tapestry portfolio. We make beautiful things crafted to last, enabling customers to express their individuality.

The Sales Support Associate is an integral part of the store’s overall success and efficiency. The role demands direct attention to our brand commitment while servicing customers, leaving a lasting impression through friendly and efficient interactions at the cash wrap and a well-maintained sales floor. Accurate and effective work supports the flow of product from receipt to sale and is essential to this role.

• CASH WRAP:
• Greeting the customer with a smile and with eye contact and offering your name.
• Interact genuinely and naturally with the customer.
• Read cues and determine customers’ needs.
• Conduct email/name capture, where permitted by law.
• Maintain accuracy when operating POS.
• Maintain cash wrap organization and cleanliness.
• Suggest multiple add‑ons and sell gift cards.
• Maintain cash and POS media accurately and in compliance with Coach policy.
• Create lasting impression by genuinely thanking customer and providing a reason to return.
• Represent Coach brand appropriately.
• STOCKROOM / WAREHOUSE:
• Receive shipment and transfers.
• Notify Store Management when new product arrives.
• Scan cartons/transfers, verifying store information is correct.
• Communicate all discrepancies to Store Management.
• Process shipment/transfers according to Coach standards and time frames.
• Organize and clean stock room daily; including off‑site/remote warehouse as applicable.
• Shift/organize product in the stockroom; react to sell‑through and make room for new product.
• Manage stock levels/product ownership in back‑of‑house and sales floor.
• Prepare and conduct regular cycle counts, as directed.
• Participate in store physical inventory counts, as scheduled.
• Maintain Company Loss Prevention standards.
• SALES FLOOR:
• Regularly analyze sales floor to assess replenishment needs.
• Replenish sales floor/assigned zone.
• React to sell‑through and execute visual merchandising needs.
• Support sales floor activities, as directed.
• Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers.
• Respond to customer requests confidently; partner with sales team or Store Management, when needed.
• Drive for Results: consistently exceeds goals and is one of the top performers.

• Customer Focus: