Sales Support Associate III - Merrimack, NH

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.

Sample of tasks required of role:

• Cash Wrap
  • Greeting the customer with a smile and with eye contact and offering your name
  • Interact genuinely and naturally with the customer
  • Read cues and determine customers’ needs
  • Conduct email/name capture, where permitted by law
  • Maintain accuracy when operating POS
  • Maintain cash wrap organization and cleanliness
  • Suggest multiple add-ons and sell gift cards
  • Maintain cash and POS media accurately and in compliance with Coach policy
  • Create lasting impression by genuinely thanking customer and provide reason to return
  • Represent Coach brand appropriately
• Stockroom / Warehouse
  • Receive shipment and transfers
  • Notify Store Management when new product arrives
  • Scan cartons/transfers, verifying store information is correct
  • Communicate all discrepancies to Store Management
  • Process shipment/transfers according to Coach standards and time frames
  • Organize and clean stock room daily; to include offsite / remote warehouse as applicable
  • Shift/organize product in the stockroom; react to sell through and make room for new product
  • Manage stock levels/product ownership in back-of-house and sales floor
  • Prepare and conduct regular cycle counts, as directed
  • Participate in store physical inventory counts, as scheduled
  • Maintain Company Loss Prevention standards
• Sales Floor
  • Regularly analyze sales floor to assess replenishment needs
  • Replenish sales floor/assigned zone
  • React to sell through and execute visual merchandising needs
  • Support sales floor activities, as directed
  • Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers
  • Respond to customer requests confidently; partner with sales team or Store Management, when needed
  • Drive For Results: exceed goals, top performance, bottom-line oriented, push for results

Additional Roles and Skills

• Customer Focus: meet expectations and requirements of internal and external customers; build relationships and trust
• Creativity: generate new ideas and value-added thinking
• Interpersonal Savvy: relate well to diverse people and situations; diplomacy and tact
• Learning on the Fly: quick learner open to change; analyzes successes and failures for improvement
• Perseverance: maintains energy and determination to finish tasks
• Dealing with Ambiguity: cope with change; act without total information when needed

• Experience:
  
  1-3 years of previous retail experience (cashier/stock experience, sales), preferably in a luxury retail service environment; knowledge of fashion trends and competition
• Education:
  
  High school diploma or equivalent; college degree preferred
• Technical:
  Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet); use of walkie talkie; read price and product release sheets
• Physical:
  Ability to work at a fast pace; communicate effectively; move on the sales floor, stock room; able to lift up to 25 pounds frequently and up to 50 pounds for product shipment/transfers
• Schedule:
  
  Flexible schedule including nights, weekends, and holidays as required for high retail traffic

Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action…