Cashier III

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Sales Support Associate Job Description

• CASH WRAP:
  Greet the customer with a smile and eye contact, offer your name; interact genuinely; read cues to determine customer needs; conduct email/name capture where permitted by law; maintain accuracy when operating POS; maintain cash wrap organization and cleanliness; suggest add-ons and sell gift cards; maintain cash and POS media in compliance with Coach policy; create a lasting impression by thanking the customer and providing a reason to return.
• STOCKROOM / WAREHOUSE:
  Receive shipments and transfers; notify Store Management when new product arrives; scan cartons/transfers and verify store information; communicate discrepancies to Store Management; process shipments/transfers according to Coach standards and time frames; organize and clean stock room daily (including offsite/remote warehouse as applicable); shift/organize product to accommodate sell-through; manage stock levels in back-of-house and sales floor; prepare and conduct regular cycle counts;
  
  participate in store physical inventory counts; maintain company loss prevention standards.
• SALES FLOOR:
  Regularly analyze sales floor to assess replenishment needs; replenish floor; respond to sell-through and execute visual merchandising needs; support sales floor activities; communicate price points, features/benefits, color and stock availability to customers; respond to customer requests confidently and partner with sales team or Store Management when needed; uphold housekeeping standards.

• Drive For Results:
  Exceed goals; top performer; bottom-line oriented; pushes self and others for results.
• Customer Focus:
  Meet internal and external customer expectations; build relationships and trust.
• Creativity:
  Generate new and unique ideas; make connections among ideas.
• Interpersonal Savvy:
  Relate well to all kinds of people; build rapport; use diplomacy and tact.
• Learning on The Fly:
  Quick to learn; open to change; analyzes successes and failures to improve; comfortable with unfamiliar tasks.
• Perseverance:
  Energetic and finish what is started, even with setbacks.
• Dealing with Ambiguity:
  Cope with change; act without total information; handle risk and uncertainty.

• Experience:
  
  1-3 years of previous retail experience (cashier/stock, sales, etc.), preferably in a luxury retail service environment. Knowledge of fashion trends and marketplace competition.
• Education:
  
  High school diploma or equivalent; college degree preferred.
• Technical:
  Knowledge of cash register systems; basic computer skills (including using iPad/laptop, Mobile POS, and Internet); ability to use walkie talkie; read price and product release sheets.
• Physical:
  Ability to work at a fast pace; communicate effectively with customers and team; move around the sales floor, stock room; able to climb, bend, kneel; frequently lift and carry up to 25 pounds and sometimes up to 50 pounds for shipments/transfers.
• Schedule:
  
  Ability to meet scheduling and availability expectations, including flexible evenings, weekends, and holidays with high retail traffic and sales days.

Note:

This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications as they relate to the position and are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, disability, marital status, military…