Sales Associate III

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving a positive, lasting impression.

Location:

Merrimack, NH, US

• Understands organizational objectives and makes decisions that align with company priorities.
• Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team.
• Creates short- and long-term strategies to achieve personal metrics and performance goals.
• Takes ownership of personal survey results and creates plans to improve areas of opportunity.
• Represents Coach as a brand ambassador and demonstrates Coach’s Selling and Service expectations at all times.
• Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics.
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers.
• Creates positive impressions with customers by presenting attire consistent with Coach’s Guide to Style.
• Builds credibility as a personal fashion advisor with knowledge of fashion and competition.
• Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value.
• Communicates current pricing and promotional strategy to customers.
• Discusses product features and builds the sale by leveraging cross-selling skills.
• Cross-sells and encourages beneficial product add-ons related to the customer’s needs.
• Reads cues to tailor approach to the customer’s needs; attends to unique and individual shopping needs of each customer.
• Works with multiple customers simultaneously and follows up to influence/close the sale.
• Leverages Coach’s tools and technology to support relationship building and clienteling efforts.
• Promotes a team selling environment and fosters teamwork, trust, and collaboration with internal and external customers.
• Remains solution oriented; is adaptable to changing business and store needs; welcomes feedback and adapts behaviors accordingly.
• Maintains a calm and professional demeanor at all times.

• Ensures all daily tasks are completed without negatively impacting service or Coach standards.
• Completes daily operational tasks including maintaining store, cash wrap, and visual merchandising to Coach standards.
• Maintains a clean and tidy selling floor at all times.
• Adheres to applicable retail policies and procedures including POS, Operations, and Asset Protection.
• Replenishes inventory on the sales floor as needed.
• Supports Store Inventory Process by processing shipments, stocking shelves, replenishing sales floor, and maintaining strong organizational standards in the stockroom and on the sales floor.
• Supports cash-wrap when needed to process purchases, returns, and exchanges; processes customer transactions (Purchase, Return, Exchange, Found Order, etc.).
• Prepares store by organizing functional areas, performing routine cleaning, and maintaining visual merchandising expectations.
• Drive For Results: counted on to exceed goals; consistently among top performers; focused on outcomes.
• Customer Focus: dedicated to meeting customer expectations; builds relationships and trust with customers.
• Creativity and Interpersonal Savvy: contributes…