Lead Supervisor II

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things crafted to last for you to be yourself in. Coach is part of the Tapestry portfolio—a global house of brands committed to stretching what's possible. As a member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

• Lead Supervisor role is an integral part of the store’s overall success; modeling the behaviors needed to drive Sales and Operational Processes. This individual shows exemplary performance behaviors, represents Coach at its highest standards, and can adapt to all roles within the store environment.
• Sales responsibilities include understanding objectives, endorsing and developing the team to meet Coach's Selling and Service expectations, enforcing sales strategies, and driving store and financial results through personal and team selling, clienteling, and effective coaching.
• Operational responsibilities include managing daily tasks, demonstrating strong business acumen, communicating with supervisors, maintaining store upkeep, and using retail systems to inform decisions.
• Leverages tools and technology to support relationship building and clienteling, driving sales and achieving individual and team goals.
• Works with Store Manager(s) to adapt store business strategies and personal selling techniques; ensures daily tasks are completed without impacting Coach standards.

• Drive for Results
• Customer Focus
• Creativity
• Interpersonal Savvy
• Learning on the Fly
• Perseverance
• Dealing with Ambiguity
• Strategic Agility
• Building Effective Teams
• Managerial Courage

• Experience: 1-3 years of previous retail experience (cashier/stock, sales, etc.), preferably in a luxury retail service environment. Knowledge of fashion trends and marketplace competition.
• Education: High school diploma or equivalent; college degree preferred.
• Technical: Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet), ability to use walkie talkie, read price and product release sheets.
• Physical: Ability to work at a fast pace; communicate effectively; maneuver on the sales floor and stock room; ability to climb, bend, kneel, and lift up to 25 pounds frequently and up to 50 pounds as needed.
• Schedule: Flexible schedule, including nights, weekends, and holidays with high retail traffic.

Note: This document serves as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Tapestry, Inc., the parent company of the Coach brand, is an equal opportunity and affirmative action employer. Employment decisions are based on qualifications as they relate to the position and are made without regard to protected characteristics. Visit Coach at

• Courage
• Creativity
• Customer Focus
• Dealing with Ambiguity
• Drive for Results
• Interpersonal Savvy
• Learning on the Fly

• Strategic Agility
• Developing Direct Reports and Others
• Building Effective Teams

BASE PAY RANGE: $16.00 to $23.50 hourly. Tapestry will comply with minimum wage requirements and other pay laws based on city, county, and state regulations.

General Description of Benefits:
Health benefits (medical, dental, vision), life and disability insurance, 401(k), and paid time off for wellness and vacations. Additional information about benefits is available through U.S. Store Compensation & Benefits.

General Description of Other Compensation:
Eligible employees may receive discounts on certain products and incentive compensation.