Lead Cashier, Retail

Overview

Coach is a global fashion house founded in New York in 1941. We are part of the Tapestry portfolio, a global house of brands committed to stretching what's possible and to being innovative and wholly inclusive.

Lead Cashier

The Cashier role is critical to the overall impression a customer receives during their visit to Coach by applying the Coach Service skills at the Cashwrap. A Cashier's ability to offer friendly, efficient service is vital to ensuring a positive customer experience. Cashiers must be able to assess the store environment, understand the needs of their customer (and any waiting customer) and match their service appropriately.

• Creating a lasting impression: greet the customer with a smile and eye contact, offer your name, interact genuinely and naturally, and act as an ambassador to the Insider Program.
• Engage customers in verbal and non-verbal conversation at the Cashwrap and in line when applicable.
• Read cues and determine customer needs.
• Demonstrate a high level of integrity when capturing customer information (name, address, email as permissible by state law) and maintain password confidentiality.
• Perform cashier end-of-shift audits in partnership with store management.
• Verify/approve/complete return processes in accordance with Policy.
• Ensure repairs are processed in accordance with Policy in partnership with management.
• Ensure all damaged/scrap returns are labeled and ticketed in partnership with management.
• Assist in training and development of Cashiers in partnership with management.
• Monitor and report any equipment issues to management.
• Maintain SKU integrity and maintain Cashwrap organization and cleanliness.
• Suggest multiple add-ons and selling gift cards.
• Maintain media and cash accurately and in compliance with Policy.
• Deliver product purchases to the customer appropriately.

• Polite and friendly; positive attitude and energy; takes ownership of role; high integrity; highly collaborative; appropriate sense of urgency; maintains composure under pressure.
• Awareness of environment; comfortable with technology; willing to learn new technology-based procedures; understanding of basic computer system operations.
• Ability to handle customer concerns and answer questions; partner with management on customer issues; multitask and prioritize; adapt to each customer’s needs and style.
• Ability to be efficient without compromising customer service; speak knowledgeably about product; communicate clearly to a wide variety of customers and overcome language barriers; impact customer decisions.
• Knowledge of store policies and procedures; knowledge of and support of the "porter program" policies.

• Experience: 1-3 years of previous cashier experience in a luxury retail service environment preferred. Knowledge of fashion trends and competition in the marketplace.
• Education: High school diploma or equivalent; college degree preferred.
• Technical: Knowledge of cash register systems, basic computer skills (using iPad/laptop, Mobile POS, Internet), use of walkie talkie, read price and product release sheets.

Ability to work a flexible schedule to meet business needs, including nights, weekends, busy seasons, and high retail traffic periods (e.g., day after Thanksgiving, holidays, etc.).

This document is a sample of duties and responsibilities and does not include an exhaustive list of all performance requirements. Coach is an equal opportunity and affirmative action employer. Employment decisions are based on qualifications related to the position and made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other legally-protected characteristic.

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require accommodation to complete the application process, please contact Tapestry People Services at or e

Base pay range: $16.00 to $24.75 hourly. Tapestry complies with minimum wage requirements. General description of benefits includes health benefits (medical, dental, vision), life and disability insurance, 401(k), and paid time off. Eligible employees may enroll in benefits; additional information is available via internal resources. Eligible employees may receive product discounts and incentive compensation.