Cashier III

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Sales Support Associate Job Description The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.

Sample of tasks required of role:

• CASH WRAP:
  Greet the customer with a smile and eye contact and offer your name; interact genuinely and naturally with the customer; read cues and determine customers’ needs; conduct email/name capture where permitted by law; maintain accuracy when operating POS; maintain cash wrap organization and cleanliness; suggest multiple add-ons and sell gift cards; maintain cash and POS media accurately and in compliance with Coach policy;
  
  create lasting impression by sincerely thanking the customer and providing a reason to return; represent Coach brand appropriately.
• STOCKROOM / WAREHOUSE:
  Receive shipment and transfers; notify Store Management when new product arrives; scan cartons/transfers verifying store information; communicate discrepancies to Store Management; process shipments/transfers according to Coach standards and time frames; organize and clean stock room daily (including offsite/remote warehouse as applicable); shift/organize product in stockroom; react to sell-through and make room for new product; manage stock levels/product ownership in back-of-house and sales floor;
  
  prepare and conduct regular cycle counts as directed; participate in store physical inventory counts as scheduled; maintain Company Loss Prevention standards.
• SALES FLOOR:
  Regularly analyze sales floor to assess replenishment needs; replenish sales floor/assigned zone; react to sell-through and execute visual merchandising needs; support sales floor activities as directed; communicate information pertaining to price points, features/benefits, color and stock availability to customers; respond to customer requests confidently; partner with sales team or Store Management when needed; maintain housekeeping standards.

• Drive For Results:
  Exceed goals; top performer; bottom-line oriented; pushes self and others for results.
• Customer Focus:
  Meet expectations of internal and external customers; obtain and use customer information for improvements; build trust and relationships.
• Creativity:
  Generate new and unique ideas; make connections among notions; value-added in brainstorming.
• Interpersonal Savvy:
  Relates well to all kinds of people; builds rapport and constructive relationships; uses diplomacy and tact; can diffuse high-tension situations.
• Learning on The Fly:
  Learns quickly, open to change, analyzes successes and failures to improve; experiments to find solutions.
• Perseverance:
  Finishes tasks with energy and determination; resilient in the face of setbacks.
• Dealing with Ambiguity:
  Adapts to change; acts without complete information; handles risk and uncertainty.

• Experience:
  
  1-3 years of retail experience (cashier/stock/sales), preferably in luxury retail service. Knowledge of fashion trends and marketplace competition.
• Education:
  
  High school diploma or equivalent; college degree preferred.
• Technical:
  Knowledge of cash register systems; basic computer skills (including iPad/laptop, Mobile POS, Internet); ability to use walkie talkies; read price and product release sheets.
• Physical:
  Ability to perform at a fast pace; communicate effectively with customers and…