Sr. Data Analytics and Insights- Fidelity Medicare Services

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Job Description:

Job Title:

Senior Manager, Data Analytics & Insights
** The Role
** If the analytics world excites you and you enjoy turning data into meaningful impact, the
** Senior Manager, Data Analytics & Insights
** role offers a great opportunity. You’ll bring strong analytical expertise, translate business needs into data-driven solutions, and support Medicare beneficiaries through actionable insights.
* ** Own and deliver high-quality business insights
** through recurring and adhoc data analysis
* ** Manage monthly reporting routines
** for domain KPIs and leading indicators across Operations, Sales, Marketing, Product, and Carrier Management
* Partner closely with cross-functional leaders in:
* ** Marketing
* * to support funnel analytics, campaign performance, attribution, and customer segmentation
* ** Sales
* * to analyze agent performance, lead conversion, productivity trends, and licensing/certification impacts
* ** Product
* * to provide user behavior insights, workflow optimization recommendations, and product experience analytics (Adobe/Pendo analytics)
* ** Operations
* * to improve service levels, routing efficiency, queue management, and operational throughput
* ** Carrier Management
** to support carrier, product and plan performance, commission validation, and partner reporting
* ** Technology / Engineering
** to align data sources, ensure data integrity, and enhance reporting automation

These partnerships ensure the role is deeply connected to end-to-end business performance, enabling more informed decisions across the organization.
* ** Improve data quality and operational efficiency
** by identifying friction points, proposing solutions, and implementing data validation rules and automation
* ** Develop dashboards, reporting assets, and analytic tools
** that enable real-time understanding of business performance
* ** Collaborate with enterprise analytics teams
** across Fidelity to adopt best practices, align on measurement methodologies, and share insights
* ** Synthesize complex, disparate data
** into clear insights and recommendations that inform critical business decisions
* ** Drive components of strategic initiatives**, ensuring clarity of requirements, transparent communication, and timely execution
* ** Work with internal and external partners**, including technical teams and vendors, to support data integration and reporting workflows
* ** Influence stakeholders without direct authority**, using strong analytical reasoning and executive-ready communication  
** The Expertise and Skills You Bring*
* * Excellent communication skills, with the ability to work with executives, managers, and subject matter experts
* Strong organizational and program management skills, with experience in business routines and recurring reporting
* Ability to create concise, compelling presentations that simplify complex concepts
* A collaborative approach paired with the ability to work independently in a fastmoving environment
* Strong strategic thinking and relationship building skills
* Comfort operating in an unstructured and rapidly evolving environment
* ** 8+ years
** of experience in data analytics, business intelligence, or reporting
* Proficiency with analytics tools such as
** Alteryx, Tableau, Power BI, SQL, Python, R, Snowflake, Adobe Analytics and data visualization platforms
*** Experience with descriptive, diagnostic, predictive, and prescriptive analytics to support decision-making and optimize business outcomes
* Ability to understand business processes in a complex operating environment and design data-driven solutions
* Entrepreneurial mindset with comfort building new processes from the ground up
* Customer-centric approach with interest in improving client and associate experiences
* Experience defining KPIs, measurement routines, and data quality frameworks
* Understanding of Agile or highly collaborative working styles
* Skills in business process documentation, data collection design, and analytics or modeling
* Proven ability to identify analytical methodologies that best answer complex business questions
* Clear, executive-level communication skills for sharing insights and recommendations
*…