Principle Business Analyst, Digital Solutions

Overview

As a Digital Solutions Senior Business Analyst, you’ll be integral in designing solutions for our customer-facing associates in Fidelity Wealth, including Branch associates and Wealth Management Enablement Teams. You’ll be delivering associate-led, digital service transactions that are easy and intuitive for our branch associates and our clients. In addition, you’ll focus on eliminating non-digital activity throughout the transaction, supporting a service model that is digitally straight through.

Your work delivering digital service solutions will help scale our Wealth business so that more clients can spend time with Advisory Teams on what matters most.

• Design and deliver digital service solutions for customer-facing and internal associates.
• Eliminate non-digital activity within transactions to support a digitally straight-through service model.
• Collaborate with Wealth and Branch teams to scale digital initiatives that improve client and associate experiences.

• Bachelor's degree required
• 3-5 years of business analysis experience delivering customer or associate focused digital solutions of high value
• Client-obsessed with a passion to solve challenges through a data driven approach
• Experience working in an agile team
• An affinity for technology and stay up to date on industry innovations
• Strong storytelling skills, conveying the vision and impact of digital solutions through data and visualization

The Digital Solutions Chapter helps create world class digital experiences  Chapter Members humanize products, services, and experiences by:

• Integrating deep research & industry awareness
• Impacting product strategy
• Driving implementation across all client and associate touchpoints

The Chapter sits within the Branch Digital Experience Product Area in Wealth, whose mission is to deliver digitally powered service solutions that save time and make it easy for associates and clients to collaborate on what matters. We do this by deflecting, intercepting, and/or servicing in the branch and designing straight-through processes to support our digital operating model. You will be part of an agile team that scales and grows our business.

Note:

Fidelity will not provide immigration sponsorship for this position.

Category:
Product Management

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.