Jr. Salesforce Administrator Analyst

Overview

Salesforce Administrator Analyst
Merrimack, NH or Covington, KY
Onsite Hybrid

The Role

You will have a daily impact by assisting our end users with technical support inquiries and create or enhance CRM capabilities in  using system configuration, clicks not code. The experiences you create will be used by our client facing associates. You will have to deeply understand our clients, deeply understand our associates, and think strategically about enabling an amazing experience using Salesforce cloud ecosystem that enables our associates to meet our client s needs.

• Address end user technical support inquiries and improve Salesforce CRM capabilities through configuration (no code).
• Collaborate with client facing associates to understand requirements and translate them into effective Salesforce solutions.

• Bachelors or equivalent.
• Administrator certification required.
• App Builder certification desired.
• Advanced Administrator certification desired.
• If not held at start of role, additional certification(s) expected within 12 month increments per certification.
• 2+ Years application support.
• Strong communication abilities; active listening and excellent written and oral communication skills.
• Strong documentation skills to maintain knowledge base and share step-by-step instructions.
• Ability to empathize with customers and convey confidence while paying attention to detail.
• Organization and prioritization; ability to multi-task in a fast-paced environment.
• Ability to prioritize work based on business impact and SLAs; achieve results while preserving relationships.
• Technical acumen with the ability to troubleshoot, capture logs, and debug Salesforce solutions leveraging configuration and code.
• Ability to analyze trends and recommend improvements.
• Experience with MS Excel functions (e.g., VLOOKUP).
• Experience with  or similar applications; ability to understand relational databases; experience with SQL.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

To learn more, please visit Dexian at the URL provided.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.