Junior Salesforce Administrator Analyst

Responsibilities

Kforce has a client that is seeking a Junior Salesforce Administrator Analyst in Merrimack, NJ.

Summary:

You will have a daily impact by assisting our end users with technical support inquiries and creating or enhancing CRM capabilities in  using system configuration, clicks not code. The experiences you create will be used by our client facing associates. You will have to deeply understand our clients, deeply understand our associates, and think strategically about enabling an amazing experience using Salesforce cloud ecosystem that enables our associates to meet our clients' needs.

• Bachelor's degree or equivalent
• Administrator certification required;  App Builder certification desired;  Advanced Administrator certification desired;
  If not held at start of role, additional certification(s) expected within 12 month increments per certification
• 2+ years of application support
• Strong Communication abilities:
  Active listening skills and excellent written and oral communications skills are critical for interactions with our users
• Strong Documentation skills are required to maintain our solution knowledge base and to share step by step instructions with our users
• Ability to empathize with customers and convey confidence while paying attention to detail
• Organization and Prioritization:
  Ability to multi-task in a fast-paced environment;
  Ability to prioritize work based on business impact and SLAs;
  Achieve results while preserving relationships
• Technical Acumen:
  Ability to troubleshoot, capture logs, and debug Salesforce solutions leveraging configuration and code;
  Ability to analyze trends and recommend improvements;
  Expertise working with Microsoft Excel functions (e.g. VLOOKUP);
  Experience with  or similar applications;
  Ability to understand relational databases;
  Experience with SQL

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note:

Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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