Customer Success Manager

Camp Systems is the trusted leader in aircraft compliance and health management, proudly serving the global business aviation industry. With over 20,000 aircraft and 33,000 engines supported on our cutting‑edge platforms, and partnerships with more than 1,300 maintenance facilities and parts suppliers worldwide, we’re shaping the future of aviation technology. Since our founding in 1968, we’ve grown to a dynamic team of 1,600+ employees across 14 locations globally—united by a passion for innovation and excellence.

Avinode Group, owned by Camp Systems, offers a fully connected suite of essential B2B software to enable Business Aviation professionals through the entire workflow of managing, sourcing, and booking aircraft. Founded in the heart of Sweden in 2002, we support around 2,000 companies globally.

Our essential tools are designed to minimize stress and maximize profit for brokers and operators. The suite includes the world’s leading sourcing platform for air charter, making it easy to find aircraft, book trips, and market aircraft globally. Air charter operators and flight departments are provided with a fully cloud‑based fleet management system to make flight operations smoother. Our customers can rely on a hassle‑free process from quoting to booking and paying with a fully integrated payment solution.

With 150+ Noders spread between Sweden and the US, our flexible and collaborative culture empowers everyone to come forward with new ideas, try them out, make some mistakes, and initiate dialogue. Avinode Group seeks candidates who thrive on exciting assignments and can collaboratively work alongside other intelligent, humorous, and dedicated co‑workers. Our roots are firmly planted in our core values, which inspire us daily to exceed expectations:

Relationships matter: Everything of value we create ultimately stems from our relationships with each other and our customers.

Curiosity is our constant: We are insatiable question‑askers and future‑prodders. "How could this be better?" is a question on constant rotation.

We are doers: As much as we are thinkers. Seeing the right things actually get built is our greatest source of satisfaction.

Communications flows freely: Up, down, and sideways. This is how we make the right decisions and move forward swiftly.

Stepping up is second nature: We leave things better than we found them, especially software.

Want more details? Discover the value our essentials bring to our customers every day

As a Customer Success Manager at Avinode Group, you will be the trusted partner for a portfolio of our customers helping them drive measurable value from our products, find solutions, and achieve long‑term success. You’ll work with various segments, from high‑touch accounts to digitally managed longtail customers, adapting your engagement approach to meet their needs. This is not a behind‑the‑scenes role;

you must enjoy interacting with customers, building trust, and proactively reaching out even when it takes persistence. You’ll be responsible for managing account health, identifying risk and expansion opportunities, driving adoption, and supporting retention and advocacy across your book of business.

• Own the post‑sale customer relationship: act as a strategic partner, advisor, and advocate for your accounts.
• Drive product adoption, user engagement, and business value across your portfolio.
• Proactively manage customer health and create action plans to mitigate churn risk.
• Use data to inform your customer strategy, including CHS, usage trends, and key milestones.
• Collaborate closely with Account Managers to support renewals and uncover expansion opportunities.
• Collaborate with cross‑functional teams – including Onboarding, Product, Support, and Marketing – to ensure a seamless handover and customer experience from day one.
• Identify and communicate customer feedback internally to improve product and customer experience.
• Maintain accurate tracking of customer activities, interactions, and health data in CRM.
• Manage accounts across tiers, using a mix of high‑touch engagement and digital success tactics.
• Educ…