Director, Design Engineering

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Req : 129671

Region: Americas

Country: USA

State/Province: New Hampshire

City: Merrimack

Job Title: Director, Design Engineering 1

Functional Area: Engineering (ENG)

Career Stream: Engineering (ENG)

Role: Director 1 (DR1)

Job Code: DR1-ENG-DSGN

Job Band: 12

Direct/Indirect Indicator: Indirect

The role is for a highly motivated and experienced Senior Engineering Leader to spearhead a strategic customer engagement focused on cutting‑edge technology solutions. This role demands a unique blend of technical expertise, customer‑centricity, and leadership acumen to drive successful outcomes in a dynamic environment.

This role is accountable for strategic customer engagements—this includes regular engagement with the customer on technical advances, product quality, engineering metrics, etc. To be successful, the senior leader will need to work closely with internal and external stakeholders globally. The leader must be a thought leader, with strong communication skills and forward thinking.

As a people leader, the leader will build and groom a team of high‑performing engineers, working with them on objective setting and professional development initiatives.

The candidate will have overall responsibility for quality, customer engagement (Engineering) planning, budgeting, implementing and maintaining costs in a functional area. The candidate will regularly interact with executives and/or major customers. Interactions may involve readouts, strategic direction setting or responding professionally and proactively to any potential escalations. They may also represent the organization in public speaking venues and/or community events.

• Lead Customer Engagement:
  • Serve as the primary technical point of contact for a key customer, building strong relationships and understanding their needs.
  • Collaborate closely with the customer to define project scope, requirements, and success criteria.
  • Effectively communicate technical concepts and solutions to both technical and non‑technical audiences at the customer.
  • Ensure customer satisfaction by delivering high‑quality solutions that meet their expectations and timelines.
• Drive Engineering Excellence:
  • Lead and mentor a team of engineers, fostering a culture of innovation, collaboration, and continuous improvement.
  • Oversee the design, development, and delivery of cutting‑edge technology solutions, leveraging emerging technologies (e.g., AI, ML, IoT).
  • Champion engineering best practices, including code reviews, testing, and documentation, to ensure high‑quality deliverables.
  • Drive continuous improvement in engineering processes and methodologies to enhance efficiency and effectiveness.
• Ensure Quality Outcomes:
  • Define and implement quality assurance processes and metrics to ensure that deliverables meet the highest standards.
  • Proactively identify and mitigate risks to project success and product quality.
  • Champion a culture of quality throughout the engineering team and the customer engagement.

• Proven Leader: 15+ years of experience in software engineering, with a demonstrated ability to lead and deliver complex projects in a customer‑facing role.
• Technical Depth:
  Strong foundation in software engineering principles, design patterns, and relevant technologies (e.g., cloud computing, microservices, AI/ML).
• Customer Focus:
  Excellent communication, interpersonal, and presentation skills, with a proven ability to build strong customer relationships.
• Quality Advocate:
  Deep understanding of quality assurance methodologies and a passion for delivering high‑quality solutions.
• Emerging Tech Savvy:
  Experience with and understanding of emerging technologies, with the ability to identify and leverage them to solve customer challenges.
• Strategic Thinker:
  Able to translate customer needs into technical solutions and align engineering efforts with business goals.
• Thought Leader:
  Be a thought leader for internal and external stakeholders, able to network effectively in a global environment.

• Incumbent will perform the duties of this…