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Assistant Ops Manager
Job in
Merrillville, Lake County, Indiana, 46411, USA
Listed on 2026-02-06
Listing for:
Freedom Home Care LLC
Full Time
position Listed on 2026-02-06
Job specializations:
-
Management
Healthcare Management -
Healthcare
Healthcare Management, Healthcare Administration
Job Description & How to Apply Below
Benefits
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Free food & snacks
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
The Operations Manager is responsible for overseeing the day‑to‑day operations of the non‑medical home care agency to ensure efficiency, compliance, quality service delivery, and staff accountability. This role serves as the operational backbone of the agency, ensuring services are delivered in accordance with state regulations, internal policies, and company standards.
Reports ToOwner / Administrator / CEO
Supervises- Office Staff (Schedulers, Intake Coordinators, Administrative Assistants)
- Caregivers (directly or indirectly)
- Contractors and Vendors as assigned
- Oversee daily office operations
- Ensure staffing coverage for all scheduled services
- Monitor call‑outs, replacements, and service continuity
- Ensure compliance with state non‑medical home care regulations
- Maintain audit‑ready client files
- Oversee HIPAA compliance and documentation standards
- Oversee caregiver onboarding and training
- Monitor performance, attendance, and professionalism
- Handle disciplinary actions and corrective plans
- Ensure services match authorized hours and care plans
- Minimize overtime, gaps, and cancellations
- Address escalated client concerns
- Monitor satisfaction and service quality
- Ensure timely and accurate client onboarding
- Verify rates, authorizations, and agreements
- Support payroll accuracy
- Monitor operational costs
- Enforce SOP adherence
- Recommend and implement improvements
- Provide staff oversight and coaching
- Conduct performance reviews
- 3–5 years experience in home care or healthcare operations
- Strong knowledge of non‑medical home care services
- Leadership and supervisory experience
- Strong organizational and communication skills
- Prior management experience
- Knowledge of state home care regulations
- Experience with audits or surveys
- Compliance with all regulations and policies
- High caregiver accountability and retention
- Accurate scheduling and service delivery
- High client satisfaction
- Audit‑ready documentation at all times
Click “Apply Now” to join an agency that prizes efficiency, teamwork, and compassionate service to seniors!
#J-18808-LjbffrPosition Requirements
5+ Years
work experience
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