Manager AMI Operations

Manager AMI Operations

Full Time Perm

Way of Work: Hybrid - 3 days in-office

Location: Merrillville, IN

Salary: $133,400 - $200,100, plus 15% annual bonus

NiSource is one of the largest fully regulated utility companies in the U.S., serving millions of customers across six states. We're more than an energy provider‑we're a team committed to innovation, inclusion, and growth. At NiSource, you'll find a workplace that encourages collaboration, supports professional development, and empowers employees to make an impact.

AMI Operations is where the utility's digital transformation becomes real. It is the point where advanced technology, data intelligence, and day‑to‑day utility operations converge to change how the organization actually works. As utilities move toward more automation, distributed energy resources, electrification, and advanced analytics, AMI becomes the foundation for everything that comes next. Leading the AMI Operations team means shaping the systems and processes that will define the utility's next decade of modernization.

Manager of AMI Operations is responsible for owning the long‑term management, coordination, testing, and planning of the advanced metering infrastructure (AMI) and meter systems applications. In this role you will also manage all meter‑related firmware upgrades and releases. Lastly, you will ensure the accurate configuration of the Meter Data Management System (MDMS) and the timely delivery of the billing determinants to the billing system.

• Responsible for socializing to all other stakeholders the AMI system performance, backlog and trending of AMI alerts and alarms, configuration of AMI functionality, and data delivery to centralized NiSource data storage and analytics tools.
• Manage and own testing and approvals of the metering system and remote meter software and firmware upgrades.
• Manage, monitor, analyze, troubleshoot, and ensure timely repairs of the AMI system, network, and associated equipment through coordination with the responsible field operations teams.
• Manage and own the day‑to‑day AMI system health issues and activities.
• Be a subject matter expert for all components (software, firmware, equipment, communications, collectors, repeaters, modems, and ancillary devices used operations of the AMI Network).
• Own stakeholder relationship with Billing and Customer teams to ensure read schedules run in accordance with billing schedules, data collection services and data delivery services.
• Own stakeholder relationships with meter field personnel, customer service, IT, warehousing, data analytics and all crew personnel to ensure the AMI system operates in alignment with business and operational needs.
• Responsible for financial and budgetary management of the Electric AMI Operations team.

• Bachelor's Degree or equivalent work experience
• 10+ years of experience in utility operations
• 5+ years of experience with utility revenue metering.

• Advanced Metering Infrastructure

This description is not designed to be a complete list of all duties and responsibilities required of the position

Authorized to work in the United States without requiring sponsorship.

Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners. Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual…