IT Service Desk Internship

Summary:

The IT Internship will focus on Service Desk, Project Management, and Security. Learning will be hands on and rotate monthly through various IT roles. You will report directly to the Director of IT, Operations/Infrastructure. Your work will include ordering, configuring and coordinating technology that ensures peak performance of White Lodging. You will gain experience in industry tools such as Office 365, AD, Splunk, Crowd Strike, Saflok, PMS, Toast, Micros, Bomgar, PRTG and others.

Responsibilities

• Contributes heavily to documenting and tracking internal processes related to the IT Team

• Displays strong communication, interpersonal, and communication across all levels coupled with effective project tracking, conceptual thinking, quantitative and analytical skills

• Work with other personnel to accomplish organizational goals

• Perform special projects as assigned by the Dir. of IT with the ability to handle multiple tasks with little or no supervision

• Manage ordering and ensuring prior approval of technology requested by remote locations

• Prioritize and manage multiple projects simultaneously, and follow through on issues in a timely manner

Other Information

COMPETENCIES

• Intelligence

• Analysis Skills

• Accountability

• Energy

• Resourcefulness

• Integrity

• Tenacity

• Written Communication

• Oral Communication

SKILLS

• Strong project management skills, ability to influence cross-functionally in a rapidly evolving business environment while managing multiple/concurrent projects

• Strong written and verbal communication, analysis and documentation skills

EDUCATION/EXPERIENCE

• Associates / Bachelor's degree recently obtained.

WORKING CONDITIONS

Work will be conducted in the White Lodging corporate office in Merrillville, IN. Work will be primarily be done at a desk with computer and monitor. There will be interaction with other staff members. There will be little opportunity for travel.

Location Code: A75