Manager of Information Governance

Job Summary

The Manager Information Governance leads the management of NiSource's Records & Information Management ("RIM") Program, electronic discovery ("e-Discovery"), and Legal Holds functions. Job functions include directing strategy, design, development, implementation, modernization, maintenance and enforcement of these enterprise programs. The Manager is responsible for setting and maintaining accountability, goals and objectives while providing expertise in the management of information, records and legal holds, including considerations for compliance, electronic and physical information risk, legal and regulatory issues, privacy, industry best practices, and the implementation of efficient processes for timely access, retrieval and disposal of information compliant with policy.

The Manager, in close partnership with NiSource's Data Governance, IT, Cyber Security, and other key stakeholders, supports the digital transformation of records and information at NiSource, driving efficiencies, automation, digitization, and leveraging the adoption of modern technology to create efficiencies, enhance compliance and mitigate risk. The Manager is responsible for program policies, retention schedules, and procedures to champion advanced information lifecycle management, optimizing retention, access, and defensible disposition of records and information.

By fostering a culture of compliance and continuous improvement through targeted training, change management, and stakeholder engagement, the Manager ensures both the records and e-Discovery functions remain agile and resilient, forging a pathway to a digital future while meeting governance, compliance, and regulatory oversight needs on a daily basis.

• Champion the Corporate Records & Information Management ("RIM") Program, Legal Hold, and e-Discovery functions by developing and implementing comprehensive, modernized training initiatives and ongoing awareness campaigns across the organization to ensure the overall success of both programs
• Utilize resources, data analytics and industry best practices to conduct an annual overview of health of the Records Management, Legal Hold, and e-Discovery functions, identifying areas of improvement and ensuring alignment with organizational goals
• Design and deliver regular, enterprise-wide awareness campaigns as well as enhanced training programs tailored for “super users,” ensuring consistent engagement and up-to-date knowledge throughout the organization
• Maintain and strengthen program awareness and understanding among all employees and contractors by coordinating scheduled reviews and implementing adaptive change‑management processes as policies, retention schedules, and process or procedures evolve

• Modernize the Records Management and Legal Hold/e-Discovery policy framework and process to provide clear guidelines and expectations in the management of records and legal holds
• Champion enterprise‑wide accountability for information and records management across all functional business areas
• Facilitate regular cross‑functional review sessions, leveraging digital compliance tools and stakeholder feedback to validate and drive compliance with both functions
• Evaluates findings, plots trends, determines effectiveness of assessments, and identifies and drives lessons learned to increase compliance for both functions
• Closely collaborate with key business units, including IT, Cyber Security and Data Governance, to develop and implement forward‑thinking strategies for managing and securing electronic recordings, including the integration of legal hold preservation protocols and e‑discovery processes
• Monitors best practices and industry trends in records management, legal hold, and e‑discovery
• Continuously reviews and improves the Corporate Records Management Program, Legal Hold, and e‑Discovery, leveraging technology and new processes to enhance efficiencies and ensure compliance with regulatory standards

• Leads, with key business functions,…