Scheduling Coordinator

Are you looking for a challenging role that allows development opportunities while improving the quality of life for those you serve? Do you value having personal connections with those you work with? If so, Right at Home has a great opportunity for you! The Scheduling Manager is a dynamic problem-solver who is proactive, highly organized, an effective communicator, and has the ability to thrive in a fast-paced environment.

This position will serve as a key liaison between office staff, clients, and caregivers. The primary responsibility of the Scheduling Manager is to develop and communicate caregiver schedules to meet the ongoing needs of our clients. The Scheduling Manager also supports the supervision of caregivers to maintain the “gold standard” of home care in northwest Indiana that Right at Home has come to represent.

This position also entails supervising caregivers by conducting performance reviews, enforcing company policy, and conflict resolution. This role may also be required to conduct caregiver introductions, training, client satisfaction reviews and assessments in the homes of our clients.

• Develop, coordinate, manage, and maintain all client/caregiver schedules using Clear Care scheduling software.
• Consult with management to ensure schedules are appropriate to meet client needs.
• Review caregiver skill set, availability, preferences, and geographic information to appropriately match caregivers with existing and new clients.
• Adjust schedules as needed when changes in clients’ conditions warrant increases or decreases in service or changes to regular schedules. Document all changes as needed.
• Triage phone calls, communicating with office staff and caregiving staff to ensure client needs are met.
• Notify management of quality assurance issues promptly.
• Conduct caregiver performance reviews uphold company policy, and conflict resolution.
• Must be available to work on-call hours and some weekends.
• Other duties as assigned.

• Ability to multi-task and work in a fast paced environment.
• Must be a team player with the ability to work independently.
• Highly organized, able to prioritize and change direction as needed.
• Excellent written and verbal communication skills with clients, caregivers and office staff.
• Strong computer skills and comfortable with technology
• Critical thinker with the ability to use good judgement and make good decisions.
• Great energy, empathy, and a willingness to do what it takes to get the job done.

• Preference will be given to those with 2+ years prior home care/home health scheduling experience
• Experience with scheduling and/or care coordination, preferably as a scheduler, staffing coordinator or care manager in home care or home health
• Must have a smartphone and be proficient with software required to complete and manage tasks
• Valid driver's license, current auto insurance and reliable transportation
• An ability to travel within NW Indiana (Lake, Porter and LaPorte County)
• Annual TB testing, background check, drug/alcohol screening will be required.
• High school diploma required

Qualified candidates are asked to submit an application and resume. The ideal candidate would also submit a well-written cover letter describing how he or she would be a great fit for the position.

Compensation: $19.00 - $25.00 per hour

Right at Home is an equal opportunity employer. All recruitment and employment decisions are made without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status or unfavorable discharge from military services.

Flexibility - Let's start with what type of hours you want

We work to find the right opportunities that meet your desires and make it easy for you to pick up extra work when you want.

Help you become one of the best!

We promise to help you become the best you can be. We will equip you as a professional by providing best in class training and investing in your professional development.

Support from a team who cares

We promise to coach you to success. We’re always available to support you and offer you tips to be the best at delivering care to clients.

We promise to keep the lines of communication open. We will listen to your ideas and suggestions as you are critical to our success in providing the best possible care to clients. We will provide you timely information and feedback about the care you provide to clients.

Celebrate your success!

We promise to celebrate your success. We will appreciate the work you do, recognize above and beyond efforts, and reward you with competitive pay.

The best place to work for... From the Owner, to all the people in the office, you find love and understanding, constant training, the extra step during birthdays or illnesses of the employees or their loved ones... A Company run with the heart!