Front Desk Coordinator

Overview

Health Plus Management (HPM) is a Physician Support Organization and market leader in clinical practice management in the physical medicine and rehabilitation market with 50+ locations serving Long Island, NYC, Westchester, Upstate NY, NJ and Connecticut. HPM provides independent physician practices specializing in musculoskeletal care with professional business development, marketing and back-office support typically seen in much larger organizations, thereby enabling clients to start and/or grow their private practice beyond what might otherwise be feasible (while maximizing clinical service and patient care).

Please apply directly on our website:

• Make sure patients feel welcome as soon as they walk in the door by delivering quality and compassionate care
• Answer incoming calls, take messages, and complete outreach to patients in a courteous and professional manner
• Be responsible for obtaining and filing patients' charts, and assisting our patients as needed
• Maintain the daily operations of the office by following standard operating procedures and guidelines
• Contribute to team effort by smoothly transitioning into daily roles as needed
• Protect patient's privacy by maintaining confidentiality of personal information (HIPAA compliant)
• Navigate through Next Gen to access and provide patient information
• Maintain compliance by contacting patients to confirm appointments
• Respond to inquiries, resolve risen issues, collect co-pays and schedule patient appointments
• Responsible for the opening and closing procedures of the office as needed
• Assist in comforting the patients and maintaining the reception area
• Other administrative tasks as needed

• 1+ years of relevant medical administrative experience, preferred
• Experience with medical insurance/verification is a plus
• Knowledge of medical terminology & procedures, and the ability to intelligently and confidently converse with patients and referring doctors regarding treatment is preferred
• Experience with EMR, preferred
• Strong computer knowledge and Windows programs including Microsoft Word/Excel

• Bilingual (English/Spanish) preferred
• Excellent verbal and written communication
• Ensuring a great patient experience by delivering outstanding customer service
• Exceptional organizational and time-management skills - the ability to multi-task is a must
• Adaptability and flexibility while working in a fast-paced environment
• Problem-solving ability and aptitude
• Outcome-focused, with an ability to work under pressure
• A solution-oriented mindset
• A strong sense of urgency and focus in accomplishing tasks

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times.

Schedule: Monday-Friday, 11:30am-8pm

Pay: $17-18/hour