Sales Associate

Job Description – SALES ASSOCIATE (2600003J)

As a sales associate you will be the face of our company, highlighting our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and be able to articulate our purpose in a manner that is educational, insightful, and professional.

Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

• Customer Service
  • Proactively engage and make a connection with customers.
  • Ask questions and listen to customers' needs.
  • Direct customers to merchandise and inform them about upcoming events, promotions, mobile offers, STAR card.
  • Provide premier customer service.
  • Cooperate and build positive, inclusive, respectful relationships; take accountability for your own actions and outcomes.
• Organization
  • Maintain store appearance.
• Sales
  • Cross‑sell products and know the layout of the store.
  • Make suggestions to customers on latest trends and current promotions based on individual needs.
  • Upsell products.
  • Learn product features, keep up with the latest trends, and leverage company tools and technology to confidently provide product knowledge specs.
  • Use a Point‑of‑Sale system: process cash, exchanges, discounts, gift cards, credit and debit cards, and cash handling, including counting money and returning accurate amounts.
  • Complete various forms of paperwork, reports, and reconciliation.
• Inventory
  • Be the keeper of merchandise: complete all inventory processes and ensure merchandise is properly checked in and accurately ticketed.
  • Participate in periodic inventories.
• Dependability
  • Adherence to assigned work schedule.
  • Accurate and complete follow‑through on work assignments.
• Other Duties as assigned

• Product Knowledge – Basic knowledge of products/merchandise
• Experience – Retail experience preferred but not required
• Communication Skills
  • Strong interpersonal and communication skills.
  • Ability to read, write and interpret instructional documents such as safety rules, operating, and maintenance instructions.
  • Ability to effectively communicate with customers, peers, and management.
  • Ability to communicate on the telephone with proper etiquette.
• Mathematical Skills – Basic math functions: addition, subtraction, multiplication, division.
• Reasoning Ability
  • Multi‑task while being attentive to customers and flexible to the needs of the business.
  • Work as part of a team and take initiative independently of direct supervision.

This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50 lbs in some departments. Work typically performed indoors but may be assigned outdoors depending on location.

Enthusiastic, friendly, and energetic with a desire to provide outstanding service.

Available to work a variety of hours which may include early mornings, evenings, weekends, and holidays.

No experience required. High school graduate or equivalent preferred.