Inside Sales Representative - Inbound

Inside Sales Representative - Inbound at United Site Services summary:

Inbound Inside Sales Representative handles incoming sales calls, provides quotes across multiple product lines, converts quotes to orders, and identifies upsell and retention opportunities. The role requires strong sales and customer-service skills, product knowledge, coordination with internal teams, and adherence to SOPs and systems. Typical requirements include high school diploma, ~3 years sales experience, tech proficiency, and ability to close on initial calls and manage customer relationships.

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs.

Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.

By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

The Inbound Inside Sales Representative (IISR) is an essential partner in the USS selling and customer experience process. The IISR is responsible for answering inbound sales calls for all tiers of customers, providing quotes for multiple product lines and services, converting those quotes to orders, and identifying opportunities for future business. sales. This position has a clear understanding of the entire USS sales process and the rules of engagement for having meaningful conversations to fulfill customers’ needs, build value, and differentiate USS to close sales.

The IISR is a critical player in generating new business, growing existing business, and customer retention. This position offers world-class service with clarity, energy, and immediacy for every customer interaction.

• Proactively engage customers to meet their needs with the appropriate products and services
• Utilize strategic sales skills to close the sale on the initial call with the customer
• Coordinate with various departments to ensure customer requests are handled appropriately and timely
• Maintain comprehensive knowledge of all USS products and services
• Research the customers business and proactively identify their potential challenges and opportunities
• Educate the customer on all USS products and services and emphasize product differences and their combined benefits
• Seamlessly recommend additional items tailored to the customers business model and buying patterns
• Overcome price objections by speaking to USS value and high-quality service specifics
• Proactively seek to understand the customer needs and business model
• Provide great customer service and added value through responsive and personalized communication, detailed product knowledge, and consistency
• Anticipate and identify future opportunities to serve the customer
• Seek to win new business and maintain existing business by proactively ensuring customer satisfaction with USS and external sites
• Effectively utilize USS systems and follow established SOPs
• Stay up to date on system and procedural changes
• Participate in ongoing performance and process improvement
• Perform other duties as required

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

QUALIFICATIONS

EDUCATION
Min/Preferred Education Level Description
Minimum High School or GED or equivalent combination of education and experience

EXPERIENCE
Minimum Years of Experience Maximum Years of Experience Comments
3 Sales experience required

ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES

• Highly efficient in technology
• Sales competency:
  Ability to tactfully overcome objections, close the sale, and negotiate
• Active listening and attention to detail
• Ability to maintain a distraction free work…