Manager Service Operations - Enrollment & Billing Services

Blue Cross of Idaho is seeking a Manager of Service Operations. This individual will lead the operational compliance, monitoring, performance, and process innovation. Develop strategic plans and procedures to enhance operational effectiveness.

This will be an onsite role at our Meridian, Idaho campus.

• Minimum 7 years of relevant experience to include leadership experience
• Bachelor’s Degree or equivalent work experience (Two years of relevant work experience is equivalent to one year of college).

• Implement effective operational processes and lead process improvement work groups within the department and cross-functionally.
• Develop and interpret policies, procedures, service standards, and workflows to ensure consistent application of practices and compliance with regulations.
• Oversee compliance activities and associated reporting.
• Ensure department milestones and goals are met.
• Provide direction for system development changes.
• Drive continuous improvement by upgrading, enhancing, and creating new workflows that streamline operations and improve service delivery.
• Ensure effective workflows, maximize system efficiencies, monitor quality performance measures, and confirm appropriate completion of work assignments.
• Provide guidance, counseling, and continuing education to staff. Select, develop, coach, mentor, and assess the performance of staff.
• Foster employee development and engagement by implementing initiatives that promote a positive work environment, continuous learning, and professional growth.
• Collaborate with senior leadership to design, develop, and implement focused functional area strategies.
• Assist in preparing an annual operating budget that reflects the forecasted needs of the department and control expenditures to ensure adherence to approved budgets.
• Provide service operations support to other areas within the organization.
• Interpret company and government regulations affecting the functional area and ensure compliance.
• Perform other duties and responsibilities as assigned.

As of the date of this posting, a good faith estimate of the current pay range is $96,183 to $144,275. The position is eligible for an annual incentive bonus (variable depending on company and employee performance).

The pay range for this position takes into account a wide range of factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, internal equity, geography, business or organizational needs, and alignment with market data. At Blue Cross of Idaho, it is not typical for an individual to be hired at or near the top range for the position.

Compensation decisions are dependent on factors and circumstances at the time of offer.

We offer a robust package of benefits including paid time off, paid holidays, community service and self-care days, medical/dental/vision/pharmacy insurance, 401(k) matching and non-contributory plan, life insurance, short and long term disability, education reimbursement, employee assistance plan (EAP), adoption assistance program and paid family leave program.

We will adhere to all relevant state and local laws concerning employee leave benefits, in line with our plans and policies.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.