Monitoring Administrator, Product

ABOUT WESTERN STATES EQUIPMENT

Western States has a long legacy of providing quality equipment and excellent service to customers. Since 1956, our vision is to make our communities stronger, cleaner, and more productive, not just with our products and service - but through our people. We are committed to:

• The Power of our
  
  Purpose:
  
  "Building our Communities for a Better Tomorrow"
• Performance through our Values: SAFETY, EXCELLENCE, TEAMWORK, INTEGRITY, ACCOUNTABLITY, and INNOVATION
• Customer and Employee Care Commitments:
  Conveying Warm and Empathy, Actively Listening, Building Trust, and Saying Thank You

Recognized as one of the top private companies to work for, we put our employees first. We are fiercely committed to SAFETY and sending every employee, safely home, every single day. Our comprehensive benefits package and complete wellness programs include:

• Three weeks of accrued PTO to start, increases with tenure
• Company paid health care premium option for employees
• Health, dental, and vision insurance
• Wellness dollars
• 401k with company match and profit sharing
• Educational reimbursements, tool loans, and safety & tooling dollars
• Employee Assistance Program
• Paid Parental leave
• Care Leave

THINK-ACT-BE SAFE - At Western States, we empower every employee, every day to work and promote a safe environment to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable procedures and standards. This includes maintaining clean/clutter free personal work areas and wearing the required personal protective equipment (PPE) as identified in safety policy.

The Condition Monitoring Administrator is responsible for analyzing data related to equipment in order to improve machine availability while reducing operating costs. This role also coordinates and compiles the 5 elements of condition monitoring, which includes: fluid analysis, equipment inspections, electronic data, repair history, and site conditions to provide repair and maintenance options to our customers.

• Actively cares, promotes, manages, and advocates safety at Western States. As a leader and team member in the organization, it is critical to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable safety policies, procedures, and standards.
• Maintains clean/clutter‑free personal work areas to ensure safe environments for all WSECO employees.
• Adhering to required personal protective equipment (PPE) as identified in the safety policy.

• Aggregate, correlate, and analyze equipment performance and condition data, utilizing Cat Foresight application to make and track recommendations to improve machine condition.
• Use the five elements of condition monitoring (fluid analysis, equipment inspections, electronic data, repair history, and site conditions) to provide recommendations to customers and internal teams.
• Track and manage recommendations from creation to close and provide customers detail on outstanding, closed, and completed recommendations showcasing the value received.
• Help clients reduce owning and operating costs and improve machine availability by making appropriate fact‑based repair or operational recommendations that enable proactive maintenance, repair and application management.

• Works with PSSR team to provide a seamless customer experience from recommendation to resolution. This includes providing PSSRs an overall view of the customer's fleet under the Condition Monitoring Agreement while tracking customer communication in Client Connect.
• Responsible for providing a high level of customer experience associated to Condition Monitoring to ensure customers renew agreements and receive value from investments made in solutions from WSECO.

• Monitor and validate Leads and opportunities for Inspections (Hex TA1 Hyd., CTS inspection) for non‑assigned accounts.
• Schedule/dispatch Inspection Specialist
• Work with local service departments to ensure tech availability. Validate quotes if required.
• Create Foresight recommendations to ensure caterpillar CM…