Digital Workplace Engineer

Overview

Sunwest Bank is seeking a Digital Workplace Engineer to deliver technical support and engineering for the bank’s digital workplace environment. The role focuses on endpoint management, user experience, SharePoint, patching, and updates, supporting the transition from legacy desktop support to a modern, user‑centric digital workplace. The engineer will drive continuous improvement and operational excellence while ensuring compliance with regulatory requirements such as SOX, GLBA, BSA/AML, and other institutional policies.

• Provide technical support for endpoints (Windows, Mac, mobile) and resolve user issues via ticketing systems (Ivanti, Jira, etc.).
• Support onboarding/offboarding, user access, and lifecycle management for internal applications and platforms.
• Engineer, deploy, and maintain digital workplace solutions, including SharePoint, Teams, and Intune MDM/Autopilot.
• Assist with patching, updates, and compliance for all endpoints.
• Document procedures, resolutions, and best practices for digital workplace operations.
• Collaborate with IT, Info Sec, and business teams to optimize user experience and service delivery.
• Participate in cost‑saving initiatives, vendor management, and contract reviews as needed.
• Ensure adherence to IT policies, audit requirements, and regulatory compliance (SOX, GLBA, BSA/AML, etc.).
• Contribute to process improvement and modernization of digital workplace tools and workflows.

• Demonstrate professionalism, teamwork, and high‑quality work.
• Attend required training and maintain compliance awareness.
• Adhere to company policies, safety regulations, and all applicable laws.
• Maintain a basic knowledge of procedures to ensure compliance with laws and regulations governing financial institutions, including BSA/AML/CIP, consumer privacy, Regulation CC, Information Security, Bank Protection Act, FACT‑Identity Theft, Information Technology, and GLBA.
• Perform additional duties as assigned relating to the position.

• 2+ years of experience in IT support, endpoint engineering, or digital workplace environments.
• Familiarity with Microsoft 365, SharePoint, Teams, Intune, and modern endpoint management.
• Ability to manage multiple tasks and projects in a fast‑paced environment.
• Strong communication, organization, and problem‑solving skills.

• Adaptability, initiative, innovation, professionalism, results orientation.

• Standing, walking and squatting less than fifty percent of the work shift.
• Required to lift, move and carry up to 40 pounds.
• Ability to read, count, and write to accurately complete all documentation and reports.
• Must be able to see, hear and speak in order to communicate with employees and other customers.
• Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• Manual dexterity required using hands to finger, handle, feel, and type; reach with hands and arms.
• Light:
  Office work, some lifting, bending, stooping or kneeling, walking.

• The workspace is clean, orderly, properly lighted and ventilated with the proper safety compliance.
• Noise levels are considered moderate.

Entry level

Full‑time

Engineering and Information Technology

Banking