Technical Support Analyst

Fast. Friendly. Fun. Here to Serve.

We’re not your typical IT team — we’re fast, friendly, and fun, with a “here to serve” mentality. Our mission is simple: keep technology running smoothly so our teams can do their best work every day. As a Technical Support Analyst, you’ll be the go‑to problem solver who keeps systems secure, networks reliable, and users smiling. You’ll jump between projects, troubleshoot tech challenges, and continuously improve how we support and deliver IT services — all while creating a positive, people‑first experience.

• Be the first point of contact for end‑user support — troubleshoot hardware, software, and connectivity issues with a friendly, solution‑oriented approach.
• Administer and maintain servers, networks, and cloud platforms (Windows, MacOS, Google Workspace, etc.).
• Manage Active Directory, group policies, email systems, and identity access solutions.
• Ensure data integrity and uptime through backups, patching, and disaster recovery best practices.
• Support IT security initiatives — from endpoint protection to access controls and vulnerability management.
• Handle hardware/software procurement, installation, and lifecycle management.
• Keep clear and helpful documentation for systems, processes, and procedures.
• Partner cross‑functionally with teams to deliver seamless, dependable, and friendly IT service experiences.

• 0–3 years of experience as a Systems Administrator, IT Generalist, or similar role.
• Understanding of networking (LAN/WAN, VPN, firewalls, DNS, DHCP).
• Knowledge of Windows and/or other OS environments..
• Familiarity with cloud platforms (Azure, AWS, or GCP).
• Excellent troubleshooting and problem‑solving abilities across IT domains.
• Organized, adaptable, and ready to thrive in a fast‑paced, ever‑changing environment.
• Outstanding communication skills with a customer‑service mindset and a sense of humor.

• Scripting or automation (Power Shell, Bash, Python).
• Experience with MDM tools (Intune, JAMF, etc.).
• Exposure to Dev Ops tools, CI/CD, or containerization (Docker, Kubernetes).
• Relevant certifications:
  CompTIA Network+/Security+, MCSA, AWS/Azure Associate, etc.

• 100% Employer – paid quality Health Care Plan that includes Medical, Dental, Vision
• Competitive Wages
• Quarterly bonus program
• Retirement Plans + employer match
• Paid Time Off
• Annual Growth Reviews