Training & Support Specialist

Overview

e’s, we pride ourselves on fostering a workplace culture that values diversity, promotes collaboration, and prioritizes employee well-being. Our commitment to excellence in patient care extends to creating an environment where our team can thrive both personally and professionally. With opportunities for growth, competitive benefits, and a supportive community of colleagues, St. Luke’s is truly a great place to work.

We are seeking an Applications Training & Support Specialist to join our Education team in Meridian.

What You Can Expect

• Learn clinical and non-clinical Epic EHR workflow to teach and support end users
• Opportunity for career growth and promotion from within to higher ATSS levels
• Collaborate cross-functionally to create engaging digital education content
• Access to mentorship, training, and resources to develop your skills

Responsibilities

• Serves as an initial escalation point for review of system enhancement requests impacting a single application to validate appropriateness for escalation to build/governance review.
• Serves as project/enhancement request facilitator for enhancement and build requests as they progress through to implementation (e.g., flowsheet changes, minor order changes, etc.).
• Provides support by troubleshooting identified mSL and other single-application end user facing system issues.
• Assists with root cause analysis and resolving problems through appropriate methodologies and communication with end-users and service line leaders.
• In collaboration with end users and system leadership, through accurate training, comprehensive real-time support, and effective solution architecture, ATSSs create an optimal environment for enabling safe, effective, and efficient utilization of mSL and other health information technologies.
• Supplements initial/on-going training and personalization for clinical and business applications for new and existing employees for any gaps in coverage. Provides supplemental support in performing competency assessments related to provider/clinician EMR use.
• Monitors clinician efficiency datasets to recommend targeted and purposeful interventions. Deploys surveys and other training quality mechanisms to measure the effectiveness of training interventions.
• Partners with colleagues on adjacent teams (e.g., informatics, CLaSS/Simulation, IHT, etc.) to provide support, develop content, and deliver high quality/fidelity training.
• Ensures competency training of clinical and business end users continues beyond initial training, taking ownership over competency checklists for any applicable clinical and/or business application.
• Leads the development and assists in analyzing existing and gathering requirements for training materials, serving as subject matter expert in validating training documents/curriculum requiring updating.
• Ensures Epic training environment is maintained and up-to-date to support training needs through accurate configuration of the MST environment.
• Optimizes single application, complex, clinical and business workflows through in-depth analyses of current state and a comprehensive understanding of system functionality.
• Gathers requirements for potential changes. Manages portfolios of enhancements/requests to ensure appropriate levels of resources, prioritization and completion of requests.
• Supports system project work through functioning as a subject matter expert, developing training references, and delivering the training for enhancements.
• Tests/validates new build for single application enhancements/upgrades. Supplements system go-live support for new implementations and enhancements.
• Responsible for developing and communicating system changes (e.g., upgrade announcements, individual enhancements, etc.) and downtimes to appropriate areas of the organization.
• Participates in local and informatics governance as needed for decision making, content reviews, prioritization, and subject matter expertise.
• Maintains local level subject matter expert program, empowering local leaders with knowledge and skills needed to work through basic issues and answer basic end user questions.
• Responsible for mentoring and developing the technical and facilitation skills…