Managed Services Associate

Managed Services Associate – Paylocity

Paylocity is an award-winning provider of cloud‑based HR and payroll software solutions. Our platform helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

Job Type: Full‑time

Work Location: 100% in‑office. This role is located at one of our U.S. office locations:
Meridian, ;
Rochester, NY; or Schaumburg, IL. Remote or hybrid work is not available. Candidates must be able to work on‑site five days per week during designated work hours.

The Managed Services Associate plays a critical role in delivering white‑glove support across key Human Capital Management (HCM) functions, including payroll processing, HR data management, and client inquiry resolution. As the frontline of the Managed Services team, this role is responsible for ensuring the accurate and timely execution of recurring services while providing proactive, high‑touch support that exceeds client expectations.

• Payroll & HR Data Entry:
  Maintain and process payroll and HRIS data with a high degree of accuracy and confidentiality across client accounts.
• Client Communication:
  Deliver prompt, clear, and professional communication via phone, email, and ticketing systems; serve as a trusted resource on routine inquiries and procedural guidance.
• Ownership & Follow‑Through:
  Proactively manage assigned client workload, ensuring timely follow‑up and resolution of open tasks, escalations, and service requests.
• Problem Solving:
  Diagnose and resolve payroll and data discrepancies, leveraging available tools, documentation, and internal expertise to ensure accurate outcomes.
• Cross‑Functional
  
  Collaboration:
  
  Liaise with internal teams (e.g., Product Support, Tax, Benefits) to ensure seamless service delivery and resolution of complex issues.
• Process Adherence:
  Ensure full compliance with internal procedures, control protocols, and payroll policies, including client‑specific processing requirements.
• Payroll Administration:
  Execute end‑to‑end payroll tasks including pre‑check validations, earnings/deductions auditing, and post‑processing confirmations.
• Data Maintenance:
  Manage HR, timekeeping, and pay data updates such as new hires, terminations, rate changes, and PTO adjustments.
• Client Issue Resolution:
  Triage and resolve day‑to‑day service requests from clients, escalating when appropriate based on scope or complexity.
• Knowledge Management:
  Maintain working knowledge of supported platforms, internal policies, and regulatory requirements relevant to client deliverables.
• Quality & Compliance:
  Perform audits and reconciliation activities to ensure compliance with client contracts, internal standards, and external regulations.
• Support Tax Filings:
  Assist with the preparation, validation, and tracking of payroll tax filings.
• Ensure awareness of deadlines, escalated discrepancies, and coordinate with internal teams to resolve tax‑related issues.

• Bachelor’s degree or High School Diploma with a minimum of 2 years of relevant HCM experience.
• In lieu of a bachelor’s degree or 2 years of HCM experience, a high school diploma and at least 1 year of demonstrated successful performance in an operations‑related role at Paylocity may be considered.
• Experience in customer service or a previous client‑interfacing role.
• Proficiency in Microsoft Office suite.
• Data accuracy and proficiency.

• CPP, FPC, APA, and/or SHRM‑CP certified.
• Experience in payroll and/or call center environment.

• Ability to sit for extended periods:
  Typically 7–8 hours a day at a desk or workstation.
• Use of computer and phone systems; ability to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.

We give our employees what they need to succeed, including medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances.

Paylocity is an equal‑opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate,…