Patient Financial Navigator Lead

Description & Requirements

e’s, we pride ourselves on fostering a workplace culture that values diversity, promotes collaboration, and prioritizes employee well-being. Our commitment to excellence in patient care extends to creating an environment where our team can thrive both personally and professionally. With opportunities for growth, competitive benefits, and a supportive community of colleagues, St. Luke’s is truly a great place to work.

The Patient Financial Navigator Lead will be responsible for overseeing daily workflow management for the Patient Financial Navigator teams, ensuring a smooth workflow that complies with policies and procedures. Additionally, the lead will mentor and train Patient Financial Navigators to provide an exceptional healthcare experience. This role involves analyzing current processes, identifying areas for improvement, and working closely with leadership to develop and implement new workflows and streamline processes.

• Serves as the primary escalation point for complex patient financial navigation concerns and occasionally manages caseloads for all Patient Financial Navigator processes within the team.
• Oversee employee training and provide valuable mentorship. This includes onboarding new navigators, creating training guides, conducting quality reviews and providing tools and resources for team members.
• Ensure adherence to financial assistance policies, external government and pharmaceutical programs, payer requirements and patient billing requirements.
• Identify and implement process improvements by collaborating with revenue cycle leadership to enhance financial navigation and balance resolution processes.
• Represent the Patient Financial Navigator team in interdepartmental meetings and initiatives. Acts as a liaison between patient financial navigators and the business office, working to merge both departments and streamline processes within the revenue cycle. This includes collaborating with team members from RCO and clinical areas to ensure effective communication and coordination.
• Monitor quality assurance assessments and provide performance feedback to leadership.
• Performs other duties as assigned. This may include taking on new projects, assisting with other team members' tasks, or tackling unexpected challenges as they arise to support the overall success of the team and organization.
• Serves as a lead, role model, mentor, trainer and/or resource to coworkers.

• Education:
  
  High school diploma or equivalent
• Experience:
  
  3 years relevant experience

e’s, caring for people in the communities we serve is our mission – and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.

St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

Please note:

this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.