Mortgage Fulfillment Leader
Listed on 2025-12-22
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Finance & Banking
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Management
Operations Manager
3363 E Presidential Dr, Meridian, , USA
Job DescriptionPosted Thursday, November 20, 2025 at 7:00 AM
Job Title: Mortgage Fulfillment Leader
Location: Remote or Relocation Optional
Employment Type: Full-Time | Executive Leadership
Company Overview
We are a 20-year-old, employee-owned national mortgage company approved to originate and service all agency loan products. Our organization is growing quickly and built on a strong, family-oriented culture where every employee has an ownership stake and a voice. We pride ourselves on high service levels, strong operational performance, and long-term stability.
Job Summary
The Mortgage Fulfillment Leader will oversee all aspects of mortgage fulfillment operations, including underwriting, processing, closing, funding, and compliance. This role requires a proven leader with experience managing large, multi-state mortgage teams in a fast-paced environment.
Responsibilities- Lead underwriting, closing, processing, and compliance teams
- Manage large-scale, multi-state fulfillment operations
- Develop and track operational KPIs to improve loan quality and efficiency
- Ensure compliance with federal, state, investor, and agency guidelines
- Partner with sales and executive leadership to support nationwide production
- Drive customer-focused processes and service excellence
- Coach and mentor team leaders and staff across multiple time zones
- Loan turn times (UW, conditions, closing)
- Loan quality and defect rates
- Customer and loan officer satisfaction scores
- Employee retention and team productivity
- Workflow efficiency and cost management
- Pipeline balancing and daily file movement
- 7+ years of experience in mortgage fulfillment leadership
- FHA/Conventional
- VA/USDA
- Strong background in underwriting, closing, and agency guidelines
- Experience leading large or multi-state fulfillment teams
- Strong communication, organizational, and leadership skills
- Ability to excel in a high-volume, fast-paced environment
- Customer-centric mindset with a positive, problem-solving approach
- Competitive salary + performance incentives
- Employee ownership / equity benefits
- Relocation not required, but enhanced compensation available for those willing to relocate
- Health, dental, vision, 401(k), and comprehensive benefits
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