Ready Mix Dispatcher

Position Overview - Dispatch

We are a skilled position with primary responsibility to manage customer requests, ready mix driver schedules, call‑in times and payroll.

• Control the number of drivers needed throughout the day and make any necessary adjustments that will maintain the goals set by the company.
• Have a pleasant and accommodating voice over the phone and always demonstrate a positive attitude.
• Develop a positive rapport with Drivers and company supervisors.
• Demonstrate familiarity with delivery areas and must be able to assist drivers in finding jobsites.
• Must be able to determine travel time to jobs and best plant location to service jobs.
• Able and willing to work overtime and varying shifts including early mornings, late afternoons, and Saturdays.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of knowledge, skills, and ability required. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.

• High school diploma or GED is preferred.

• Prior related experience in the industry is a plus.

• To perform this job successfully, an individual should be able to type and use keyboards accurately and have knowledge of database software (Command Alkon); internet software; order processing systems; spreadsheet software and word processing software.
• Customer service skills are essential.
• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to write clearly and effectively.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out detailed, but uninvolved written or oral instructions.
• Ability to work well with others in a group or one on one setting.

• Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs.
• Teamwork – Contributes to building a positive team spirit.
• Judgment – Exhibits sound and accurate judgment.
• Planning/Organizing – Uses time efficiently.
• Professionalism – Approaches others in a tactful manner; reacts well under pressure; accepts responsibility for own actions.
• Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
• Adaptability – Adapts to changes in the work environment; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality – Is consistently at work and on time.
• Dependability – Follows instructions, responds to management direction; commits to long hours of work when necessary to reach goals.
• Initiative – Asks for and offers help when needed.
• Innovation – Generates suggestions for improving work.
• Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance.

Regularly required to sit, talk, or hear. Frequently required to sit, climb, use hands to finger, handle, or feel. Frequently required to stand, walk, crawl, kneel, bend, and reach with hands and arms above their shoulders. Occasionally lift and/or move from 10 to 100 lbs. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, and depth perception.

The noise level in the work environment is usually quiet to moderate.

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

Idaho Materials & Construction, a CRH Company, is an affirmative action and equal opportunity employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.