Specialist, Regional Support Services

About US

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs.

Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.

By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

The Specialist, Regional Support Services is an entry-level professional responsible for performing routine, process-driven tasks related to order management, billing, service processing, and customer support. Operating in a high-volume, service-oriented environment, this role ensures accurate and timely execution of essential business processes in accordance with defined standard operating procedures (SOPs). This role builds foundational knowledge of internal systems, cross-functional collaboration, and customer service operations while supporting branch teams and internal partners.

• Execute routine tasks in order management, billing, case resolution, and service support following established SOPs and quality standards.
• Accurately maintain and update customer and service information in internal systems to ensure timely and compliant processing of service requests.
• Coordinate with branch teams, Sales, and Customer Care to obtain missing information and resolve basic inquiries or service-related issues.
• Assist in the scheduling, tracking, and documentation of service activations, terminations, and special service requests.
• Monitor and manage assigned work queues to meet performance metrics and service level expectations.
• Promptly escape atypical, delayed, or unclear issues to the appropriate team members or leadership for resolution.
• Participate in team meetings, knowledge-sharing sessions, and training programs to build subject‑matter expertise and operational efficiency.
• Support process improvement initiatives by identifying recurring issues or inefficiencies in daily tasks.
• Perform other duties as assigned.

This position has no supervisory responsibilities.

• Minimum:
  High School Diploma
• Preferred: 2‑Year / Associate Degree in Business Administration, Marketing, or a related field, or equivalent combination of education and experience

• Previous experience in customer service, order management, billing, collections, or sales operations preferred

• Foundational understanding of order management, customer service, and support operations
• High attention to detail and commitment to data integrity
• Effective verbal and written communication skills
• Strong interpersonal skills and ability to collaborate in a team‑oriented environment
• Proficiency in Microsoft Office (Excel, Outlook, Word) and ability to learn internal systems quickly
• Ability to consistently follow SOPs, recognize exceptions, and escape appropriately
• Customer‑focused mindset with a sense of urgency
• Self‑motivated team player with a willingness to learn and take direction
• Execute routine tasks in order management, billing, case resolution, and service support following established SOPs and quality standards.
• Accurately maintain and update customer and service information in internal systems to ensure timely and compliant processing of service requests.
• Coordinate with branch teams, Sales, and Customer Care to obtain missing information and resolve basic inquiries or service‑related issues.
• Assist in the scheduling, tracking, and documentation of service activations, terminations, and special service requests.
• Monitor and manage assigned work queues to meet performance metrics and service level expectations.
• Promp…