Teller, Customer Service​/HelpDesk

About The Role

Want to work for a company that cares about its community and its employees?

We believe in making the place we live and work better every day. We strive to succeed in business while also being valuable and compassionate neighbors. Come find your passion with us!

Mountain West Bank. Today. Tomorrow. Together.

We are currently looking for several outstanding Bank Tellers/Customer Service Representatives for our Boise, . Tellers/Customer Service Representatives are responsible for accurately keeping records of cash currency and negotiable instruments, handling money transactions (receiving/paying out) and meeting the varying needs of our clients & customers by providing exceptional service. The Teller/Customer Service Representative will be trained at the Sandpoint branch and then permanently assigned to a branch in either Meridian, Nampa, or Boise,  and reliable attendance is an essential part of this position.

This is a full time (37 hrs./wk) position, with availability from 8:15AM-6:15PM Monday-Friday and 9:00-12:00 on Saturdays. Nights and major holidays are off (paid). We offer a generous paid time off plan and excellent retirement benefits. Minimum $17.50 + DOE.

Apply now to join our team!

• Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back and issue receipts of deposit.
• Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices.
• Process savings withdrawals. Cash checks: verify endorsement, receive proper identification and ensure validity.
• Identify counterfeit currency.
• Answer basic customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
• Cross-sell bank products and services.
• Refer customers to the proper department for issues that cannot be resolved at the teller line.
• Count and roll loose coins.
• Issue personal money orders and cashier’s checks, accept orders and payment for U.S. Savings Bonds and sell American Express Travelers Checks (single & multiple signer).
• Accept loan payments: verify payment amount and issue receipts.
• Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
• Ensure teller station is properly supplied.
• Follow procedures for removing accounts for dormancy.
• Balance drawer daily, including periodic batching of cashed checks.
• Process cash advances, redeem U.S. Savings Bonds.
• Maintain appropriate currency logs.
• Follow all bank policies and procedures.
• Perform other transactions as needed in accordance with policy and procedures.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Required Qualifications:

• High school diploma or equivalent.
• 6 months of prior customer service experience.
• Excellent communication and interpersonal skills.
• Excellent technology acuity & computer systems knowledge.
• Ability to efficiently use multiple computer programs and systems simultaneously.

Preferred Qualifications:

• Jack Henry experience
• 6 months of prior cash handling experience
• Previous knowledge of MWB products and services

• Customer/Client Focus
• Confidentiality
• Technical Capacity
• Stress Management/Composure
• Thoroughness
• Communication Proficiency

Work Environment: Must be able to routinely perform work indoors in a climate-controlled shared work area with moderate noise level.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is often required to sit; use hands in repetitive motions; and talk or hear. The employee is occasionally required to stand;

walk; and lift or reach with hands and arms. Must be able to operate routine office equipment and perform work on a computer for 6-8 hours per day when necessary. Must be able to work extended hours or travel off site as required. Must be capable of regular, reliable and timely attendance and be capable of climbing/descending stairs in an emergency.

Specific lifting abilities:
Light work. The employee may need to stand and walk constantly, with occasional exertion of up to 25 pounds of force, and up to 10 pounds of force frequently. Specific vision abilities include close visual acuity for data preparation, transcription, computer use, reading, and inspection of small parts and machines.

Compensation & Benefits: Starting salary is dependent upon relevant experience and may vary based on geographic location. We offer an extensive benefits package including medical, dental, vision, and life insurance, with coverage for employees and eligible…