Support Specialist

Support Specialist I – Job Overview

Join our award‑winning cloud‑based HR and payroll software company, Paylocity, as a Support Specialist I. The role is 100% in‑office at our Schaumburg, IL location; remote or hybrid work is not available. You will serve as the front‑line support for client employee product users, prioritizing, documenting, and resolving client requests to ensure high customer satisfaction.

• Administer technical and non‑technical support, responding to client queries with efficiency and professionalism.
• Collaborate with cross‑functional teams to prioritize client needs, communicate status, and manage expectations.
• Analyze client requirements to determine scope and recommend solutions.
• Use critical thinking and problem‑solving skills to troubleshoot and resolve issues quickly.
• Gather relevant data, evaluate options, and recommend actions to achieve client objectives.
• Demonstrate excellent customer service in all client interactions.

• High School Diploma or equivalent.
• 1+ years of client/customer service experience.
• Intermediate computer skills and ability to use multiple resources while advising live callers.
• Comfort with web‑based applications and intermediate Microsoft Office (especially Excel).
• Basic project management skills for high‑volume client requests.
• Willingness to work overtime as needed, especially during open‑enrollment season.

• Bachelor's degree in a related field.
• Call center experience.
• Bi‑lingual fluency (Spanish & English).
• Knowledge of healthcare and welfare benefits concepts.
• High‑volume customer/client first‑call resolution experience.

Pay range: $20–$25 per hour. Full benefits include medical, dental, vision, life, disability, and 401(k) match, along with additional perks for employees, families, and finances. Paylocity complies with federal and state pay transparency laws.

Seniority level:
Entry level.

Employment type:

Full‑time. Job function:
Other. Industry: Software Development.

Paylocity is an equal‑opportunity employer. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status. Paylocity is committed to the full inclusion of all individuals. We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact  This email address is exclusively designated for such requests, aligning with federal and state disability laws.

Please do not send resumes to this email address, as they will be removed.

If you are interested in applying, please visit