Center Key Populations Medical Assistant

Overview

Part‑time and grant funded opportunity Monday, Tuesday, Wednesday, Friday 8am – 5pm. During Spring and Summer includes one Saturday a month. During Fall and Winter includes one Sunday a month. Must have reliable transportation to travel between Meriden and Middletown. The Center for Key Populations (CKP) is a program of Community Health Center (CHC), Connecticut's largest federally qualified health center, where "health care is a right, not a privilege."

CKP aims to remove barriers to comprehensive, respectful, evidence‑based care for key populations, collaborating with CHC across mobile health, quality improvement, training and education, and research to transform lives.

The daily role involves providing clinical and technical support for primary care providers, implementing planned care items with electronic tools to ensure efficient workflow, monitoring equipment and performing clinical testing per OSHA and CLIA standards, liaising with patients and the health care team, and ensuring continuity and coordination of care in a patient‑centered medical home.

• Apply evidence‑based guidelines from major regulatory and specialty groups; perform pre‑visit preparation for all primary care patients scheduled to be seen.
• Collaborate with the primary care nurse and provider to run "e‑huddles" using the Planned Care Dashboard to ensure complete and thorough primary care visits.
• Prepare patients to be seen in the telehealth environment, guiding use of video telehealth technology.
• Manage virtual telehealth sessions for multiple providers using Zoom, including setting up virtual exam rooms, admitting patients, and pre‑visit preparation.
• Provide administrative support to clinical teams: collect paperwork, request records, schedule follow‑up visits, and coordinate other tasks.
• Facilitate telehealth patient flow by collaborating with providers, clinical and clerical staff.
• Prepare patients for visits using established criteria based on visit type (e.g., sick, PPE, well child visit).
• Accurately document chief complaints and results from evidence‑based screening tests; document patient vital signs.
• Independently perform CLIA‑waived tests, EKGs, and hearing & vision tests.
• Prioritize daily responsibilities to reduce wait times; assist team members as needed; schedule tests and referrals promptly per provider orders.
• Maintain a clean, safe work environment; oversee supplies and medical logs; stock and sanitize exam rooms daily.
• Adhere to infection control standards, universal precautions, and agency safety policies; maintain CPR certification as required for clinical staff.
• Exhibit excellent customer service with internal and external customers, focusing on quality of care and teamwork aligned with the agency mission.
• Comply with mandated in‑service training (EOC, Working Safely, Abuse, etc.).

Required Skills and Education

• High school diploma or equivalency
• Completion of a Medical Assistant course from an accredited/recognized school
• Medical Assistant board certification/registration, required or obtained within 90 days of hire
• EKG use, appointment scheduling, word processing and computer skills, and familiarity with medical testing procedures
• Strong organizational skills and accuracy
• Excellent communication and customer service skills
• Team oriented with leadership qualities
• Current American Red Cross CPR for the Professional Rescuer and AED or American Heart Association BLS/AED for Healthcare Providers certification (as a condition of employment)

Preferred Skills

• Bilingual
• Expert knowledge of the electronic health record

Licenses/Certifications

• CPR Certified

Physical Requirements/Work Environment

• Manual dexterity for clinical tasks; moderate physical activity including standing, walking, and lifting
• Potential exposure to blood borne pathogens and biohazardous materials

Additional Qualifications

• Communicate clinical/client information to providers accurately; take messages and communicate by telephone
• Collaborate effectively with medical assistants, providers, and nursing staff
• Access to clients' charts and health information; maintain client confidentiality

Confidentiality and Organization Information

Full access to patients' medical records and related information; confidentiality must be maintained according to CHC policies. Community Health Center, Inc. (CHC) is a federally qualified health center and patient‑centered medical home designated by HRSA, the Joint Commission, and NCQA. We deliver more than 500,000 patient visits per year from primary care hubs and community clinics across Connecticut.

Location
Community Health Center of Meriden, Meriden, Connecticut

Time Type
Part time

Equal Opportunity
MWHS provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type.