Patient Services Coordinator

Overview

PT Solutions Physical Therapy is a clinician-founded, mission-driven community dedicated to expanding access to life-changing care. As a Patient Service Coordinator, you’ll be the vital link between patients, providers, and insurers—ensuring every step of the care journey is seamless, efficient, and supportive. You’ll take ownership of key administrative and communication processes that keep the practice moving, including verifying insurance coverage, securing prior authorizations, coordinating physician referrals, and optimizing schedules.

PT Solutions invests in the team with ongoing training, mentorship, and clear paths for advancement. If you’re passionate about helping others and ready to grow in a supportive, forward-thinking organization, this is your opportunity. PT Solutions has been recognized as a USA Today Top Workplace four years in a row, including 2025.

Clinic Address
Mercer Island
8435 SE 68th St
Mercer Island, Washington 98040
United States

• Competitive compensation with the ability to earn performance-based incentives
• Professional development through strategic internal platforms
• Opportunity for career progression with a nationwide physical therapy practice
• PTO and either Sick Leave or Extended Illness Bank (EIB) accrual (dependent on state laws)
• Reimbursement for endurance race entry fees

• Reconcile patient payments and units billed while following HIPAA guidelines
• Follow appropriate processes for insurance verification and/or benefits management
• Obtain authorization and/or prior authorization
• Over the counter collections and reconciliation of all charges weekly and monthly
• Maintain relationships with patients, providers, clinicians, and internal operational departments

• At minimum, a High School or GED diploma (submission of diploma for the highest level of education obtained will be required)
• 1-2 years of customer service experience (experience with healthcare preferred)

• Full Time: 40 hours a week, availability within clinic hours (7am–7pm)

Pay Range: $20-23/hr

Note:

The posted pay range considers multiple compensation factors including background, experience, and work location, and allows for salary growth within the position.

We are an equal opportunity employer and welcome all qualified candidates to apply.