Temporary Support Associate

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio—a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. You will leave a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from receipt through the point of sale, is essential to this role.

Sample of tasks required of role:

CASH WRAP

• Greeting the customer with a smile and eye contact, offering your name
• Interact genuinely and naturally with the customer
• Read cues and determine customers’ needs
• Conduct email/name capture, where permitted by law
• Maintain accuracy when operating POS
• Maintain cash wrap organization and cleanliness
• Suggest multiple add-ons and sell gift cards
• Maintain cash and POS media accurately and in compliance with Coach policy
• Create lasting impression by thanking the customer and providing a reason to return
• Represent Coach brand appropriately

STOCKROOM / WAREHOUSE

• Receive shipment and transfers
• Notify Store Management when new product arrives
• Scan cartons/transfers, verifying store information is correct
• Communicate discrepancies to Store Management
• Process shipment/transfers according to standards and time frames
• Organize and clean stock room daily; include offsite/remote warehouse as applicable
• Shift/organize product in the stockroom; respond to sell-through and make room for new product
• Manage stock levels/product ownership in back-of-house and sales floor
• Prepare and conduct regular cycle counts, as directed
• Participate in store physical inventory counts, as scheduled
• Maintain Company Loss Prevention standards

SALES FLOOR

• Regularly analyze sales floor to assess replenishment needs
• Replenish sales floor/assigned zone
• Respond to sell-through and execute visual merchandising needs
• Support sales floor activities, as directed
• Communicate information about price points, features/benefits, color and stock availability to customers
• Respond to customer requests confidently; partner with sales team or Store Management when needed
• Maintain housekeeping standards

• Drive For Results:
  Exceeds goals; consistently top performer; bottom-line oriented; drives self and others for results

• Customer Focus:
  Meets expectations of internal and external customers; builds trust and relationships

• Creativity:
  Develops new ideas and connections; adds value in brainstorming

• Interpersonal Savvy:
  Relates well to all kinds of people; builds rapport; uses diplomacy and tact

• Learning on The Fly:
  Learns quickly; open to change; analyzes successes and failures to improve

• Perseverance:
  Finishes tasks; pursues goals with energy

• Dealing with Ambiguity:
  Adapts to change; acts without complete information; comfortable with risk

Experience: 1–3 years of previous retail experience (cashier/stock, sales, etc.), preferably in a luxury retail service environment. Knowledge of fashion trends and competition in the marketplace.

Education: High school diploma or equivalent; college degree preferred.

Technical: Knowledge of cash register systems, basic computer skills (including use of iPad/laptop, Mobile POS, Internet); ability to use walkie talkie; read price and product release sheets.

Physical: Ability to work at a fast pace; communicate effectively with customers and team; maneuver the sales floor, shelves, and stock room; capable of climbing, bending, and kneeling; frequently lift/carry up to 25 pounds and, at times, up to 50 pounds for shipment/ transfers.

Schedule: Ability to meet Coach Scheduling & Availability Expectations, including…